YOUR PAYMENTS JOURNEY STARTS HERE
Thank you for choosing Worldpay as your payments processing partner. We look forward to getting you up and running as quickly and easily as possible.
LET'S GET STARTED
Schedule an Appointment
To get started, you need to schedule time with our activations team. Our Activations team is available to help you with your equipment setup and can get you ready to accept payments in just a few minutes.
Click below to quickly and easily schedule an appointment at a time that works best for you, or give us a call at 866-622-2907. Our experts are ready to assist you Monday - Friday, 9:00 a.m. - 7:00 p.m. ET.
Welcome Guide
At Worldpay, we understand your job is to run your business, not to worry about payment processing. That’s why we have one goal in mind: to help businesses like yours capture every sale with simple-to-use, reliable payment processing solutions that provide unparalleled security for you and your customers.Welcome Guide
Manage your Account with IQ
We give you a complete view of your business and payments activity. Sign up for your IQ account today.
Insightful Reports
Access clear, detailed and up-to-date sales performance figures for each line of your businessTimely Data
Easily pull up to 18 months of processing activity/history, including statements and reconciliation dataManage Disputes
The iQ Now app transforms dispute resolution with documentation for faster resolutionObtain and Understand your Statement
Learn how to access and understand the sections of your account statement through iQ
Understanding and Managing Chargebacks
Learn how chargebacks (also known as "disputes") work and how to manage any chargeback claims made by your customers.
On-Demand Training Courses
Helpful videos designed to help you run your business better – available to watch at your convenience.Interactive iQ Overview
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Get an in-depth overview of iQ, our online tool that gives you immediate access to account information like bill statements, plus actionable insights like month-over-month trends. This interactive course has been developed to highlight the portal’s most popular features and the easiest ways to access them.
Take a look
iQ Administration User l Viewing Time: 21:03
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If you are set up as an administrator for iQ, you can set up additional users, as well as track and unlock users. This in-depth video walks you through each step of the way, including a few short cuts.
Watch now
Watch now
Statement Retrieval l Viewing Time: 2:12
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A quick look at how you can easily access your monthly statement through iQ.
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Watch now
Merchant Disputes 101: The Basics l Viewing Time: 31:50
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Learn all about what a chargeback (dispute) is, the different stages and terms, and how to avoid them altogether. We show how to set up alerts, pull reports and research disputed transactions, all using the iQ system.
Watch now
Watch now
Merchant Disputes 201: PIN Adjustments & PIN Disputes l Viewing Time: 12:28
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This training is designed to help you understand what a PIN-Based Transaction is, read the TARR Report, identify a PIN Transaction, initiate a PIN Adjustment, and respond to a PIN Dispute – all using the iQ platform.
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Watch now
VCR (Visa Claims Resolution) l Viewing Time: 21:50
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Learn how to manage a Visa dispute.
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Watch now
MCM (Mastercard Management) l Viewing Time: 14:14
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Learn how to manage a Mastercard dispute.
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Watch now
Interchange Basics l Viewing Time: 08:04
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Did you know there are four factors that determine the interchange rate of any given transaction? Learn the basics and some best practices.
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Watch now