IRISH PUB REDUCES COSTS, IMPROVES PAYMENTS EFFICIENCIES

Walker 1781 Restaurant & Bar Turns to Worldpay for Cost Savings and Faster Transactions

Having previously operated an Italian restaurant and other award-winning kitchens over the past 20 years, restaurateur partners Joe Grogan and Grainne Sheridan decided to set a new challenge for themselves – transforming an old tavern on O’Connell Street in the heart of Sligo, Ireland, into the contemporary Walker 1781 Restaurant & Bar.

With a large, local and loyal customer base, augmented by a thriving seasonal tourist trade, Walker 1781 is a well-established family eatery that’s open seven days a week. The bistro provides visitors with varied, traditional lunch and dinner fare and premium drinks – all with a contemporary twist.

When it came to making desired business improvements, Joe identified two that were high on his list in particular. “We needed to reduce costs, plus improve the efficiency of taking payments – thereby improving the guest experience,” he stated.

Worldpay serves up proactive support

After searching for the right payments partner – one that clearly understood his business and its needs – Joe chose Worldpay.

“With Worldpay, we receive proactive guidance from our account manager, who has been very quick to provide us with help, resolve any issues that may crop up and answer any questions,” he emphasized. “In combination with the company’s 24/7 customer support line, that gives us great confidence as a business.”

Worldpay Dashboard caters to restaurant’s payments needs

A member of the Restaurants Association of Ireland (RAI), a Worldpay partner, Walker 1781 utilizes the Worldpay Dashboard for a complete view of the business and its payments activity. Worldpay Dashboard also allows the Walker 1781 team to easily view and interact with assorted information and data in real-time – from card sales to settlements and invoices.

“Our initial set-up went very well and was all done promptly as promised,” Joe said. “Full staff training was also provided by Worldpay so that we could hit the ground running. By using Worldpay, we have seen a reduction in costs and a marked improvement in the speed of transactions, which has allowed us to further invest in our business and greatly improve the customer experience.”

Impact

The cost reductions achieved, coupled with the improvement in transactions speed that have been attained, have vastly improved Walker 1781’s business for both its customers and staff.