Shopper FAQs

How do I cancel my agreement and stop recurring payments being debited from my card?

What is a recurring payment (FuturePay) agreement?

How do I change my card details?

I've received a card failure email - what do I do?

How do I change my email address and/or other contact details?

Can I change my card details over the phone?

I'm behind with my FuturePay payments - what do I do?

What is my agreement ID and where can I find it?

My card is about to expire but I can't enter new card details

Can I change the date my FuturePay payments are made?

What if I cancel the wrong FuturePay agreement?

I have no money in my account - can I delay payment?

How do I log in to the Shopper Management System?

I've cancelled my agreement but my details are still on the system - why?

I am unable to reset my password because my email address has changed - what should I do?

Why are my old card details still displayed on the system?

I've forgotten my username and/or password...

How do I change my username and password?

How do I renew my subscription with FuturePay?

How do I check all the payments I have made for my agreement?

How do I cancel my order and get a refund?