US Support

Merchant Support

For help managing your account, call 800-859-5965 or contact customer service via one of the options below.


Merchant Portal Login

Worldpay customers

Worldpay - Financial Institutions service numbers

For existing Worldpay EFT customers
available 24x7x365

For existing Worldpay Credit customers
available 24x7x365

Worldpay - Merchant service numbers

Worldpay Contact Center
Available 24x7x365
866-622-2390 (Main Customer Service)

eCommerce Merchant Support

Merchant Activation Team (MAT)

Worldpay Integrated Payments
Former Mercury Payment Systems Merchants:
800-846-4472 (Sales & Service)

Former Element Merchants

Former Moneris USA customers
with a 12-digit ID number beginning with 295:

Former NPC Merchants (now Worldpay/ISO)
General Help: 877-453-5933
Customer Service & Technical Support: 888-208-7231

Gateway support

Get support with your online payment gateway.

Link Gateway

The US payment gateway.

Business Gateway guides

Business Gateway is our global solution for small and medium-sized businesses. It supports all major card schemes and many alternative payment methods.

Corporate Gateway guides

Corporate Gateway is our global solution for large businesses that accept a large number of payments everyday and have complex payment processing requirements.

High Capacity Gateway login

High Capacity Gateway is our payment solution for online call centres, gaming sites, and ticket sellers that accept very high volumes of payments

Risk Guardian login

Risk Guardian is an enhanced risk management service that offers additional fraud and risk management features for Corporate Gateway and High Capacity Gateway merchants.

Shopper FAQs

FAQs and support for consumers who have purchased goods or services from Worldpay merchants.

Shopper Self Service

Login to the Shopper Management System to check your recurring payment agreement, change your username and password, card or contact details, or to cancel your agreement.

Partner Support

Help for Worldpay partners, including access to the Partner Management System user guide and online interface.