Invoices, billing and settlement information
We’re making significant investment in new technology to support our customers’ growth and ensure we can continue to provide innovative products and services. This technology will deliver some immediate benefits like enhancements to your invoice, along with some differences to your billing and settlement you need to be aware of.
To make sure you’re ready for this change, please read the information below which details the important changes and any action that you may need to take.
There will be a change to the time you receive your settlement from us into your bank account. You’ll still receive your credit on the same day but they will generally appear early afternoon, instead of first thing in the morning.
Your billing cycle will be moving to a full calendar month, from the 1st of the month until the last day of the month. Helping you manage your cash flow and reconciliation.
Your new look paper invoice
We’ve listened to your feedback and made some enhancements to your invoice, making it clearer to read and simpler to understand.
The way we appear on your bank statements may also change, this information is called your statement narrative. As these will differ depending on who you bank with, we recommend that you check your statement to see how it appears. If you have accounting software that uses this information from your bank statement to help you reconcile your account, you may also need to update your system to ensure you continue to recognise our debits and credits.
Premium Transaction information
We’ve taken the opportunity to create a new section on the invoice which outlines any Premium Transactions you’ve taken. If you previously received a breakdown of your Premium Transactions in a report sent by email, this will no longer be sent to you. If you still require a copy of the report, the data will be made available to you as a formatted PDF file. Please email firstname.lastname@example.org providing your Business Name and Worldpay Reference. The report will be sent to you via email within 5 working days of your request.