Online payments support

Best Practice

Customer Operating Instructions

This guide contains important information about your contract with Worldpay, different transaction types and useful tips to help you take safe and secure card payments.

Download the guide

The key facts about your Worldpay contract

Here you'll find the key information about your Contract* and responsibilities now that you've applied to take card payment with Worldpay.

Download the guide

Shopper Help

Shopper FAQs

FAQs and support for consumers who have purchased goods or services from Worldpay merchants.

Shopper Self Service

Login to the Shopper Management System to check your recurring payment agreement, change your username and password, card or contact details, or to cancel your agreement.

Contact us - we're here to help

Card machine support: 0345 761 6263

Online payments support: 0330 333 1233

Worldpay feefo rating

Vantiv customers

Vantiv - Financial Institutions service numbers

For existing Vantiv EFT customers
available 24x7x365

For existing Vantiv Credit customers
available 24x7x365

Vantiv - Merchant service numbers

Vantiv Contact Center
Available 24x7x365
866-622-2390 (Main Customer Service)

eCommerce Merchant Support

Merchant Activation Team (MAT)

Vantiv Integrated Payments
Former Mercury Payment Systems Merchants:
800-846-4472 (Sales & Service)

Former Element Merchants

Former Moneris USA customers
with a 12-digit ID number beginning with 295:

Former NPC Merchants (now Vantiv/ISO)
General Help: 877-453-5933
Customer Service & Technical Support: 888-208-7231

Regulation, scheme updates & logos

EU Interchange Regulations

EU Regulation has recently come into force that will impact all acquiring businesses in the EU, including Worldpay.

Find out more


Mastercard, has unveiled a new brand identity.  It’s modernised and simplified its iconic red and yellow logo, for a new look and feel which will change as from 1st April 2017.

You’ll need to make sure that you are displaying the updated logo at your point of sale (POS) or website by this date.       

Point of Sale material
To order POS material visit our support page or if you need to download the Mastercard artwork.

For customers using our Worldpay gateway products, you don’t need to anything as we’ll be updating the payment pages for you.  For all other gateway products please visit to download the Mastercard artwork.

How To: Add card logos to your website

Read more