Frequently Asked Questions
VAT applicable charges on October invoice
Q: Why do I have additional charges on my October invoice?
A: It is to correct the shortfall on VAT applicable charges in your August Invoice. For each VAT applicable item you will see a corrective entry.
Q: How will this appear on my invoice?
A: For each VAT applicable item that was charged at 5/6th on your August invoice a second line will appear to correct the shortfall.
Example of how itemised items will appear:
- Terminal rental, Quantity 1 @ £20.00 + VAT
- Terminal rental, Quantity 1 @ £3.33 + VAT
- PAYG rental Quantity 1 @ £25.00 + VAT
- PAYG rental Quantity 1 @ 4.16 + VAT
VAT applicable charges on August Bill
Q: Why are my VAT applicable charges lower on my August invoice?
A: Due to a system error, any charges that attract VAT charges have been calculated at a slightly reduced rate (5/6ths of the base charge), meaning you have been undercharged in your August invoice. This error is currently being rectified and any shortfall will be applied to your October invoice. We apologise for any inconvenience.
Q: What charges have been affected?
A: The VAT applicable charges that have been affected by this issue are: Terminal Rental, PCI DSS and Authorisation.
Q: Has my VAT been charged at the correct percentage rate?
A: Yes we can confirm that your VAT has been charged at the correct rate for your business at 20%.
Q: When will the shortfall be applied to my invoice?
A: The shortfall will be applied to your October invoice.
PCI DSS non-compliance fees
Q: Why have I been charged a non compliance fee when I have registered my compliance?
A: Due to a system error, we have incorrectly charged you a PCI DSS non-compliance fee. This error is being rectified and a rebate will be applied to your invoice in due course. We apologise for any inconvenience.
Q: Will I continue to be charged for non-compliance?
A: No, we are aware you are compliant and therefore should not be charged. We apologise that you have been charged this month. This error is being rectified and a rebate will be applied to your invoice in due course.
Premium Transaction Report
Q: Why have I not received my Premium Transaction report this month?
A: Due to enhancements made to your monthly invoice, detail you would expect to see in the additional report can now be found in your monthly invoice.
Q: Will I no longer receive the Premium Transaction report?
A: Following customer feedback, improvements have been made and a new section has been added to your monthly invoice to provide more detail on transactions that attract a Premium Charge. If you were previously sent this by email this will no longer be sent to you.
Q: Can I still get a copy of the report?
If you still require a copy of the report, the data will be made available to you as a formatted PDF file. Please email firstname.lastname@example.org providing the following information:
The report will be sent to you via e mail within 5 working days of your request.