What is a request for payment by email (Pay by Link)?
I’ve received an email requesting a payment. Is it legitimate?
The details of the payment request are not as I expected (e.g. the amount). What do I do?
How do I cancel my agreement and stop recurring payments being debited from my card?
What is a recurring payment (FuturePay) agreement?
How do I change my card details?
I've received a card failure email - what do I do?
How do I change my email address and/or other contact details?
Can I change my card details over the phone?
I'm behind with my FuturePay payments - what do I do?
What is my agreement ID and where can I find it?
My card is about to expire but I can't enter new card details
Can I change the date my FuturePay payments are made?
What if I cancel the wrong FuturePay agreement?
I have no money in my account - can I delay payment?
How do I log in to the Shopper Management System?
I've cancelled my agreement but my details are still on the system - why?
I am unable to reset my password because my email address has changed - what should I do?
Why are my old card details still displayed on the system?
I've forgotten my username and/or password...
How do I change my username and password?
How do I renew my subscription with FuturePay?
How do I check all the payments I have made for my agreement?
How do I cancel my order and get a refund?