Cardholder disputes and chargebacks - Mail or telephone order

Could your business be at risk of fraud or chargebacks? Be aware of the warning signs

Be aware of how customers behave when they are shopping. If you notice anything out of the ordinary, or something that just doesn’t feel right, it could be a sign of potential fraud, so act on your instincts and don’t go ahead if you are suspicious. Look out for:

Multiple or bulk orders

Be vigilant for customers buying lots of the same item – either in the same transaction or separately.

First-time customers who place multiple orders

The risk of fraud tends to be much smaller with customers you already know.

High value orders

One off orders larger than normal may indicate fraud.  High-value items such as jewellery or electrical goods are often targeted by fraudsters because they are easier to re sell.

Hesitant customers

Customers who seem uncertain about personal information , such as their post code or spelling of their name or street, could be using a false identity.

Sales that are too easy

Be suspicious if a customer is not interested in the price and / or detailed description of the goods, but is only interested in delivery times.

Have concerns or are you suspicious about a card transaction?

Contact us on 0345 761 6263

You may also be interested in