Cardholder disputes and chargebacks

Accepting card transactions face to face, over the phone, online or by mail with Worldpay makes great business sense. But it’s also important you protect your business against fraudulent activity and chargebacks.

What is a chargeback?

A chargeback happens when a cardholder disputes a transaction with their card issuer. This can mean that a payment you’ve received in your Worldpay account could be reversed back to the cardholder – which can of course be frustrating. The cardholder may  raise a chargeback for a number of reasons, for example goods not received, transaction not recognised or authorised.

Find out more about the warning signs and tips on how to keep your business safe

More information


Find out more about how the chargebacks process works.

Download the guide 

Cardholder Not Present - Hints & Tips Guide.

Download the guide 

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For more information on chargebacks click below for the Customer Operating Instructions (COI)