Help with your card machine
Need help with your card machine? Visit our product help centre here for information on all topics from installation to reconciliation.
Order accessories and tally rolls
From cleaning products and toners to tally rolls you'll find all card machine accessories right here.
My Business Dashboard - Help centre
Need help using My Business Dashboard? Visit our Product Help Centre here for information on all topics from reconciliation to invoicing.
My Business Hub - Help centre
Need help using My Business Hub? Visit our Product Help Centre here for information on all topics from hardware issues to refunds.
Understanding your invoice
Need help understanding your invoice? Visit our help centre here for a full breakdown of your charges.
Understanding PCI DSS
We know security is high on the list when it comes to taking credit and debit card transactions. Whether you're looking to become PCI DSS compliant through our SaferPayments programme or simply wish to take secure and safe transactions, you'll find all the information here.
Online payments support
Online payment guides
Here you'll find helpful guides on how to use any of our online payment products and services including mail order telephone orders, Pay by Link and many more.
Business Manager
Business Manager is your online portal to access your transaction history and monthly invoices.
Best Practice
Customer Operating Instructions
This guide contains important information about your contract with Worldpay, different transaction types and useful tips to help you take safe and secure card payments.
The key facts about your Worldpay contract
Here you'll find the key information about your Contract* and responsibilities now that you've applied to take card payment with Worldpay.
Download the guideShopper Help
Shopper FAQs
FAQs and support for consumers who have purchased goods or services from Worldpay merchants.
Shopper Self Service
Login to the Shopper Management System to check your recurring payment agreement, change your username and password, card or contact details, or to cancel your agreement.
Contact us - we're here to help
Card machine support: 0345 761 6263
Online payments support: 0330 333 1233
Vantiv customers
Vantiv - Financial Institutions service numbers
For existing Vantiv EFT customers
available 24x7x365
800-278-6888
For existing Vantiv Credit customers
available 24x7x365
800-422-0733
Vantiv - Merchant service numbers
Vantiv Contact Center
Available 24x7x365
866-622-2390 (Main Customer Service)
eCommerce Merchant Support
844-843-6111
Merchant Activation Team (MAT)
866-622-2907
Vantiv Integrated Payments
Former Mercury Payment Systems Merchants:
800-846-4472 (Sales & Service)
Former Element Merchants
866-435-3636
Former Moneris USA customers
with a 12-digit ID number beginning with 295:
800-471-9511
Former NPC Merchants (now Vantiv/ISO)
General Help: 877-453-5933
Customer Service & Technical Support: 888-208-7231
Regulation, scheme updates & logos
EU Interchange Regulations
EU Regulation has recently come into force that will impact all acquiring businesses in the EU, including Worldpay.
Mastercard
Mastercard, has unveiled a new brand identity. It’s modernised and simplified its iconic red and yellow logo, for a new look and feel which will change as from 1st April 2017.
You’ll need to make sure that you are displaying the updated logo at your point of sale (POS) or website by this date.
Point of Sale material
To order POS material visit our support page or brand.mastercard.com if you need to download the Mastercard artwork.
Gateway
For customers using our Worldpay gateway products, you don’t need to anything as we’ll be updating the payment pages for you. For all other gateway products please visit brand.mastercard.com to download the Mastercard artwork.