Online payments support
The key facts about your Worldpay contract
Here you'll find the key information about your Contract* and responsibilities now that you've applied to take card payment with Worldpay.Download the guide
Other guides and logins
FAQs and support for consumers who have purchased goods or services from Worldpay merchants.
Shopper Self Service
Login to the Shopper Management System to check your recurring payment agreement, change your username and password, card or contact details, or to cancel your agreement.
Vantiv - Merchant service numbers
Vantiv Contact Center
866-622-2390 (Main Customer Service)
eCommerce Merchant Support
Merchant Activation Team (MAT)
Vantiv Integrated Payments
Former Mercury Payment Systems Merchants:
800-846-4472 (Sales & Service)
Former Element Merchants
Former Moneris USA customers
with a 12-digit ID number beginning with 295:
Regulation, scheme updates & logos
EU Interchange Regulations
EU Regulation has recently come into force that will impact all acquiring businesses in the EU, including Worldpay.
Mastercard, has unveiled a new brand identity. It’s modernised and simplified its iconic red and yellow logo, for a new look and feel which will change as from 1st April 2017.
You’ll need to make sure that you are displaying the updated logo at your point of sale (POS) or website by this date.
For customers using our Worldpay gateway products, you don’t need to anything as we’ll be updating the payment pages for you. For all other gateway products please visit brand.mastercard.com to download the Mastercard artwork.