Worldpay and You

December 2017

What drives today’s consumers?

In June 2017, we set out to compile an ambitious report from interviews with over 2,500 UK shoppers. It reveals some fascinating insight into consumer shopping behaviour across different buying channels, alongside attitudes to different payment methods, and the role of social media and identity in the shopping experience.

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Never mind Brexit – Alternative finance offers a route to prosperity

According to our latest research, just 43% of small business owners see trading conditions improving in the coming year. Meanwhile, 52% of start-up business owners say they do not think banks will continue to lend at the same levels in 2018.

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Worldpay’s top tips for business success in 2018

It’s that time of the year again: a time of New Year’s resolutions and self-improvement. Your business should be no different. In fact, a little careful planning now could set you up for a successful 2018. With so much to think about, many small business owners might find it difficult to prioritise. That’s why we’ve come up with our top tips to help grow your company next year.

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Understanding changes to card surcharges in 2018

From 13 January 2018, businesses will no longer be allowed to charge consumers extra for paying by debit or credit card. This is according to the European Commission’s new Payment Services Directive (PSD2), which prohibits surcharges on Visa and Mastercard consumer payments.

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Getting to grips with chargebacks

A chargeback generally occurs when a cardholder asks their credit/debit card issuer to reverse a transaction that has already cleared – most commonly as a result of a fraudulent use of the card, or for non-delivery of goods or services. This can mean that a payment that has been received in your Worldpay account could be reversed back to the cardholder – which we understand can of course be frustrating.

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