Payment Card Industry Data Security Standard – PCIDSS

Why has this charge been deferred by one month?

Unfortunately due to a system issue this charge was not generated on your last invoice. The charge remains applicable and has been applied to your February invoice.

Why do I have two entries on my invoice relating to PCI non-compliance fee?

Your December non-compliance fee was not applied to last month’s invoice. However, these fees still apply and have been added to your invoice this month, along with January’s non-compliance fee.

Why have I received a non-compliance fee when my account has been closed?

This charge relates to PCI Non-Compliance fees accrued in December 2017. As your account was live at this time the charges have been issued as this fee is still applicable.

Authorisation fees

Why do I have two entries on my invoice relating to authorisation fees?

Unfortunately due to a system issue authorisation charges from 1 - 18th December where not applied to your January invoice.  This fee remains applicable and has been applied to your February invoice as a separate line item.

Will I continue to see split month charges?

No this was an isolated incident, going forward your authorisation charges will be applied from the 1st to the day of the month.

Why have I received authorisation fees when my account has been closed?

This charge relates to PCI Non-Compliance fees accrued in December 2017. As your account was live at this time the charges have been issued as this fee is still applicable.