Worldpay’s approach to Brexit – answering your questions
As you will be aware, the UK is due to leave the EU on 29 March 2019. While the outcome or form of Brexit remains unclear, Worldpay’s priority is to ensure that its services to customers are affected as minimally as possible. We have been working to prepare for a no deal Brexit and are well placed to support you, with legal entities in the UK and the EU.
Set out below are some general FAQs. If we intend to make a change to your services (e.g. switching the legal entity that will provide services), we will write to you to let you know. If you have received a notice from us, these FAQs can also help answer questions you may have on how you may be impacted. We will update this page periodically. If you need further information, please do not hesitate to contact your usual Worldpay support team.
On behalf of the Worldpay Group, we thank you as always for your continued and valued custom and for choosing us as your payments provider.
How do I know if I need to do anything?
Not all customers are affected. If we need to make any changes to your service or require an action from you, we will contact you.
Will I experience a disruption in my services from Worldpay?
We are working to ensure that this does not happen. Impacted customers will see certain operational changes, but we are aiming to reduce the impact of these as much as possible and will communicate with you individually should you be affected.
Why does Worldpay need to make changes for European Merchants as a result of Brexit?
Worldpay entities with regulatory licenses in the UK and EU currently make use of a regime called ‘passporting’ that allows them to offer payment services to customers across the UK – rest of EU border. As part of our Brexit Readiness Programme, Worldpay has been working on the basis that the passporting regime will end on 29 March 2019, and that our UK entities will no longer be able to serve EU customers from this point onwards. Therefore, to continue to provide payment services to all our customers we need to ensure that our customers based in the EU are contracted to and can receive services from Worldpay BV.
What if I currently receive services in the UK from Worldpay B.V., or if I am in the UK and you switch some of my services to Worldpay B.V.?
Worldpay’s European service providing company, Worldpay B.V., has successfully taken the necessary steps to avail itself of the UK temporary permissions regime for inbound passporting EEA firms. This means that the UK temporary permissions regime will apply to Worldpay BV in the event of a ‘hard’ or ‘no deal’ Brexit and the passporting regime falling away as between the UK and the rest of the EU. For UK Merchants receiving services from Worldpay B.V., we will not therefore be moving services to Worldpay’s UK incorporated service providing entities at this stage.
I am a European Merchant already contracted to Worldpay B.V. Why am I receiving a notice?
Currently, Worldpay B.V. only contracts to provide Visa and Mastercard acquiring services to customers. As a result of Brexit, we are making changes to allow it to offer acquiring services for other card schemes and certain alternative payment and gateway services. You may therefore receive a notice that we intend to switch these additional services to Worldpay B.V.
I’m a new customer, how will this affect me?
We will ensure new customers joining Worldpay start off with an entity with the appropriate licences and permissions. Where possible this will be the entity that can continue providing services to you whatever the outcome of Brexit (e.g. having European merchants served by Worldpay B.V. straight away).
I’m an existing customer, what changes can I expect to see?
If you are incorporated or registered in the EEA (but not the UK), including in the Republic of Ireland, and receive services from one of Worldpay’s UK companies, you may need to be contracted to a different Worldpay entity and in some cases might see changes to your remittances and invoices. Some customers may need to have ‘company structures’ (the way we record our relationships with customers) amended on our systems. Aside from this, we believe the impacts will be minimal.
What do I need to do if I did not receive a notice?
Not all customers are affected. If we need to make any changes to your service, we will contact you. If you are receiving services in Europe from one of Worldpay’s UK companies, you should have received an initial notice from us in November or December 2018, and will receive a subsequent communication in February 2019.
I received a notice saying Worldpay was making preparatory changes. Does this notice mean that I am now contracted to a different Worldpay entity? What are the key timelines I need to be aware of?
If you received a notice saying we were making preparatory changes, the effect of the notice will only become operative if and when we change your service providing entity. We will let you know in February and actual service switches are expected between 28 February and 29 March 2019.
What happens if Article 50 is extended or a transition period is formally agreed?
If a transition period is formally agreed, this would potentially allow Worldpay to maintain its current arrangements. If the legal entity change has not completed, we may continue with or postpone any changes to a later date.
Does this only apply to card processing?
No. This applies to all “Passported” services (including Alternative Payment Methods (APMs) and Bankin / Bankout services, and services related to those passported services.
Can I still accept cards issued across the UK and Europe?
Yes. It is anticipated that cardholder will be able to continue to transact in the same way as they do today.
Will the card schemes still consider UK as part of Europe for Interchange purposes?
This will be a decision made by each card brand individually. Should we formally hear of any changes from a card scheme, we will notify you via our usual bulletins.
Will there be anything else I need to consider that may affect my payment processing?
We encourage you to review what Brexit may mean for your business, regardless of where you are located. Worldpay will aim to support you with any changes you may require to your payment processing needs.
Where can I get more information?
We will be in touch with you about our future plans at a later date, but please get in touch via your usual support channels if your questions have not been answered by the information on this web page, or if you would like to discuss any other changes to your company’s payment processing needs with us.