Worldpay puts slick service and seamless payments on the menu
Worldpay Total Hospitality set to transform the dining experience
LONDON, 4 May 2018 – Worldpay, the UK’s leading payments processor, has called time on sloppy restaurant service with the launch of its new payments solution for the hospitality industry. Designed around the needs of the fast-paced food and drink industry, Worldpay Total Hospitality enables restaurants, cafés, bars and pubs to streamline service whilst delivering an outstanding customer experience.
The complete payments solution has been created with the customer in mind, with a range of innovative features taking the stress out of setting up a tab, calculating the tip and splitting the bill.
Recent research by Worldpay* has identified waiting for the bill as one of the biggest pain points for time-strapped diners, with one fifth of consumers regularly frustrated at how long it takes. Delays in receiving the card machine, as the server goes back and forth from the till increases this annoyance for 15% of diners – this rises to 25% for 21–34 year olds indicating that this obstacle will only increase in the future.
It’s not surprising therefore that 1 in 4 consumers say the speed of service in restaurants is too slow. This is particularly true for younger generations who have grown up with the internet at their fingertips, with 30% of 16–34 year olds calling this out as an issue with the existing dining experience. In fact, only 6% of consumers find that service meets their expectations of being quick and efficient. Rather than deter operators, this insight shows that there is real opportunity to capture a greater share of the market and win over loyal consumers by differentiating through a more customer centric service.
Worldpay Total Hospitality addresses the growing need for a more frictionless service in the restaurant industry. The smart “pay at table” technology enables staff to call up the bill as soon as it is requested, print it straight away via the card machine, and take payment at the same time, eliminating the back and forth between table and till.
The fully integrated solution connects and consolidates payments across all channels, whether customers are paying at the counter, at the table or via a mobile app. What’s more seamless synchronisation between the electronic point-of-sale and payment devices removes the need for manual entry of transaction amounts. All this adds up to improved server productivity and increased operational efficiency, helping hospitality businesses to serve more covers during peak times.
Shaun Puckrin, Chief Product and Innovation Officer UK and Europe, Worldpay Inc. said: “Increasingly, consumers have come to expect the same frictionless service they receive online in the real world, with technology shifting the perception of what the modern dining experience should be. Payment stress can taint the entire dining experience Worldpay Total Hospitality allows restaurants to alleviate the payment heartburn
“Equipping staff with the latest technology is the most effective way for restaurant operators to consistently deliver that first-class customer experience diners are craving. Not only will it speed up service, having a highly positive end to the meal will elevate perceptions of the dining experience as a whole.”
Nick Lander, restaurant critic and former owner of L’Escargot, one of London’s top restaurants said: “One of the biggest changes facing the restaurant industry today is the style of service, as time-pressures have increasingly become a factor in where consumers choose to eat. I was shocked to learn that so few consumers say service is slick when they eat out. Restaurants shouldn’t underestimate the impact the small details have on the smooth running of a busy night – both for the customer and themselves. There’s no excuse for bad cooking but it’s the way that you’re looked after that makes the difference between a good meal, a great meal and an unforgettable meal.”
Providing a holistic view of all transactions and trends, Worldpay Total Hospitality is also fully integrated with Your Marketplace, Worldpay’s intelligent payments analytics tool giving operators a complete overview of sales performance. With a wealth of payment data at their fingertips, hospitality businesses have access to the insights they need to make better business decisions and transform everyday operations. Worldpay are working with a number valued partners including Cunninghams EPOS Group, Tevalis Ltd and Posera Europe Ltd. with its Point-of-Sale solution Maitre’D™ to deliver Worldpay Total Hospitality.
For more information on Worldpay Total visit worldpay.com
*All the stats provided are taken from our latest consumer report, The Worldpay Customer Experience Report 2018.
ABOUT WORLDPAY, INC.
Worldpay, Inc. (NYSE: WP; LSE: WPY) is a leading payments provider with unique capability to power global integrated omni-commerce, any payment, anywhere. With industry-leading scale and an unmatched integrated technology platform, Worldpay offers clients a comprehensive suite of products and services globally, delivered through a single provider.
Annually, Worldpay processes over 40 billion transactions through more than 300 payment types across 146 countries and 126 currencies. The company’s growth strategy includes expanding into high-growth markets, verticals and customer segments, including global eCommerce, Integrated Payments and B2B.
Worldpay, Inc. was formed in 2018 through the combination of the No. 1 merchant acquirers in the U.S. and the U.K., Vantiv, Inc. and Worldpay Group plc. Worldpay, Inc. trades on the NYSE as “WP” and the London Stock Exchange as “WPY.” Visit us at www.worldpay.com