Email scam warning

31 Mar 2017

Worldpay has issued the following advice on how to spot the early warning signs of a scam or scammer before it’s too late.  

We are aware of fraudulent emails purporting to come from Worldpay.  If you receive an email you believe might be a scam, simply forward it to and then delete it from your inbox without responding. Be sure not to click on any links contained in the message, as you could find yourself directed to an illegal site that downloads malware.

What is phishing?

Phishing emails comprise of messages that appear to come from a legitimate organisation that require the victim to perform some action that discloses sensitive information. The trick is that the website is not legitimate and, although it appears to be valid with appropriate logos and company details, it’s actually a website designed to capture the sensitive information you would otherwise protect.

How do I protect myself from phishing?

Phishing emails have similar traits that you can use to identify them. Any emails received with the following traits should be treated as suspicious:

Generic greetings. Phishing emails are usually sent in large batches. To save time, Internet criminals use generic names like "Worldpay Customer" so they don't have to type all recipients' names out and send emails one-by-one. If you don't see your name, be suspicious.

Forged links. Even if a link has a name you recognise somewhere in it, it doesn't mean it links to the real organisation. Roll your mouse over the link and see if it matches what appears in the email. If there is a discrepancy, don't click on the link.  Also, websites where it is safe to enter personal information begin with "https" — the "s" stands for secure. If you don't see "https" do not proceed.

Requests for personal information. The point of sending phishing email is to trick you into providing your personal information. If you receive an email requesting your personal information, it is probably a phishing attempt. Worldpay would NEVER legitimately send an email asking you to enter personal information.

A sense of urgency. Internet criminals want you to provide your personal information NOW. They do this by making you think something has happened that requires you to act fast. The faster they get your information, the faster they can move on to another victim.

Where can I read more?

Further information on protecting yourself from cyber fraud and where to report it is available from Action Fraud, the national fraud and cyber crime reporting centre.

Please also see our Support page for further information on how to protect against scam emails.



About Worldpay

Worldpay is a leading payments company with global reach. We provide an extensive range of technology-led payment products and services to around 400,000 customers, enabling their businesses to grow and prosper. We manage the increasing complexity of the payments landscape for our customers, allowing them to accept the widest range of payment types around the world. Using our network and technology, we are able to process payments from geographies covering 99% of global GDP, across 146 countries and 126 currencies.  We help our customers to accept more than 300 different payment types.

31 Mar 2017