Are you spending too much on your website? Worldpay has the answer

Typical start-up spends less than £300 on their website to get up and running

29 Apr 2015

LONDON – 29th April 2015 – Research from Worldpay, the UK’s leading payments processing company reveals nearly half (48%) of sole-traders trading online say they spent less than £300 to get their website up and running.

The study of small business owners found three-quarters (76%) of sole-traders take a DIY approach to setting up their ecommerce platform in order to keep costs as low as possible, seeking out online guides  and getting advice from friendly web developers.

Thirty-eight per cent of sole-traders said they used a shopping cart or website builder to set up their ecommerce site, while a tech-savvy 22% used their own coding expertise, saying this was the most cost- efficient approach. Just a quarter said they turned to a web-developer to design their website, compared to 41% of businesses with one to nine employees and 48% of business with 10 employees or more.

According to Worldpay, web development costs among UK ecommerce businesses tend only to exceed £1,000 once the business is turning over more than £50,000 in annual revenues. Worldpay’s infographic provides a useful indication about how much small business owners are investing in their websites as a proportion of revenue.

Small business owners said adding an ecommerce platform to an existing bricks and mortar retail presence adds an average of 19% to total revenues. Across the board, businesses who had added an ecommerce capability saw a return on investment within eight months, with virtually all businesses saying they felt the cost, time and effort required to establish an online presence had been worthwhile.

Georgina Abbott, owner of Atelier Millinery confirmed: “Setting up the website really took me out of my comfort zone. Like many business owners, I knew nothing about online sales so the first website was an important starting point. I launched a starter site in 2012 which was easy to get off the ground and helped to build brand awareness. Then as the business grew, I realised that I needed to expand the website and offer ecommerce too. Now our customers can buy our hats, headpieces and fascinators online – or book a course to learn how to make their own bespoke creation.”

Dave Hobday, UK Managing Director, Worldpay, commented: “Advances in technology are taking away some of the fear factor for small businesses wanting to get online, while tumbling costs are enabling a generation of innovative and tech-savvy start-up businesses to experiment and thrive without the crippling fear of failure.
“Small businesses with a strong web presence grow more than twice as quickly as those without, so it’s crazy that nearly half of all UK small businesses are not online*. We’re doing a lot of work to demystify the process of trading online for small business, stripping away technical language and talking to them in language they understand.”
Worldpay believes wider industry has a duty to ensure all businesses have the advice and support they  need to trade confidently online without putting their business, or their customers’ data at risk. Recent research by the company revealed small e-retailers are most at risk of suffering a data breach and that breaches are increasing. During 2011-2014, Worldpay investigations saw 85.7% of card data breaches happen to small online businesses. For guidance on how to stay safe please visit:



For more information please contact:
Harry Ronaldson, Director, Golin:  T +44 (0) 207 067 0144.
Emily Lahey, Senior Communications Manager, Worldpay:  T +44 (0) 203 664 5663.

About the data:
Survey of 500 UK small business owners (less than 50 employees) carried out by Opinium Research on behalf of Worldpay in March 2015.

About Worldpay:
Worldpay is one of the world’s leading independent payment processing companies. The Worldpay Group has three operating divisions: ecommerce, Worldpay US and Worldpay UK.
Worldpay UK, the UK’s leading payment processor, helps businesses of all sizes sell more to their customers – by accepting credit and debit card payments in-store, online, via mail or telephone, and on the move. In 2013 Worldpay handled 44% of all card payments made in Britain.
Across the Worldpay Group, we process over 8.4 billion transactions every year, and our online payment options cater for over 200 payment types in 115 currencies.

29 Apr 2015