To refund a payment to your customer, all you need to do is follow the below steps on a payment after it has reached the status of CAPTURED or SETTLED/SETTLED_BY_MERCHANT.
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In the Merchant Admin Interface click Transactions on the left-hand menu and then Payments.
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Choose the Amount link of the required payment to display its details, and navigate to the Refund section.
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To refund less than the full amount, change the refund amount (you can't refund more than the full amount).
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Click the Refund button, and confirm by clicking Yes. If a refund completion form pops up, this is because we need more information to process the refund
The refund request is now sent, and the refund process starts.
Note: For some payment methods, the refund button is not visible because the refund cannot be completed online. In this case, please contact our Customer Support.