Case Study

Worldpay saves Caribbean Airlines £1m+ in operational costs

4 Jan 2016

What did Caribbean Airlines need?

Caribbean Airlines needed an expert in airline payments to help them manage their business costs and risks. They needed a trusted payment advisor to understand their challenges, optimise their processes and grow their payment network to reach more customers worldwide.

Here's how we did it...

Redefining processes

Worldpay held payment optimisation workshops at Caribbean Airlines headquarters to understand their challenges and help implement best practices for more efficient fraud management.

Best in class tools

Caribbean Airlines uses Worldpay’s real-time dispute management dashboard - a tool that allows them to organise and prioritise their chargeback workflow. This means all of their teams can manage chargeback workflow internationally, across all time zones, in real time.

Efficient fraud prevention

Worldpay’s dedicated airline chargeback team defends Caribbean Airlines against a large number of chargebacks even before they reach the airline’s fraud team.

A trusted advisor

In addition to seamless payment processing and chargeback management, Worldpay supports Caribbean Airlines with real time data analytics packed with actionable insights to help them make clear decisions and optimise operations.

Sector knowledge

As a payment partner with more than 25 years of experience in the industry, Worldpay ‘s expertise is helping Caribbean Airlines to make the right choices as it grows.

Expansion of services

Another of Caribbean Airlines’ challenges was to take airport point of sale payments for cargo transport in the United States. Worldpay centralised this facility and opened new revenue channels for Caribbean Airlines by making this a reality via the Worldpay US teams, based in San Francisco.

The results

8-10% increase in global acceptance rates.

50% decrease in fraud ratios

£1+million annual saving

Understanding Caribbean Airlines position and day to day challenges meant that together, we could make a significant difference to their payment processes and deliver tangible benefits. - Tom Essenhigh, Senior Relationship Manager at Worldpay
Worldpay are a trusted advisor and partner to Caribbean Airlines. They provide industry expertise, experience and fresh ideas which add value and deliver financial benefits to support our objective to manage costs and grow our business. - Head of Payments at Caribbean Airlines
At Worldpay, we understand the importance of operational efficiency for carriers. We support growing airlines like Caribbean Airlines and help them to cut costs and streamline processes. - Mike Parkinson, Vice President, Airlines at Worldpay

Caribbean Airlines Story - English

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Caribbean Airlines Story - Portuguese

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Caribbean Airlines Story - Spanish

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Caribbean Airlines Story - Japanese

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4 Jan 2016