Despegar gains widest payments coverage in Latin America with Worldpay

18 Apr 2016

London, 18th April 2016 – Despegar, Latin America’s leading online travel agent, has selected Worldpay as its payments provider across all of Latin America, and will work closely with the payments leader as it expands into new markets. 

Despegar required a payments partner that could handle the fast-growing traffic on its websites, particularly during high demand events like its “hot sales” in Latin America, where Despegar is the region’s largest online travel merchant. As a global acquirer with the widest coverage in Latin America, Worldpay has delivered a complete payments infrastructure that meets Despegar’s requirements for scalability and performance. 

As a leader in payments for the travel sector, Worldpay is also helping Despegar to extract additional value from its transaction data. The insight it has provided Despegar into country-specific acceptance rates and customers’ preferred payment methods are helping the company to optimise its strategy and deliver a more tailored service to travellers. After less than a year working with Worldpay, Despegar has improved its payment acceptance by nearly 5%.

To continue delivering a high standard of customer service while sustaining its rapid rate of growth, Despegar also needed to streamline its internal processes. Worldpay’s technology has enabled the travel merchant to automate a number of services including chargebacks and dispute management.

Francisco Salas, Group Leader at Despegar, said: “Our growth has been truly unprecedented in recent years, and the time had come for us to upgrade to a global payments provider that could help us take our Latin American business to the next level. Worldpay’s deep knowledge of customers and payment methods across every country we operate in, and every country we want to operate in, will be a major factor in helping us to achieve our ambitions.”

Thomas Helldorff, VP Travel and Airlines, Global eCommerce at Worldpay, said: “The online travel market in Latin America is fiercely competitive and Despegar has managed to distinguish itself with one of the most compelling services in the region. By helping them to make the most of the customer data at their disposal we’re helping Despegar to bring a new level of Business Intelligence to their payments strategy and are setting them up for continued growth into new, exciting territories.”


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About Worldpay

Worldpay is a leading payments company with global reach. We provide an extensive range of technology-led payment products and services to over 400,000 customers, enabling their businesses to grow and prosper. We manage the increasing complexity of the payments landscape for our customers, allowing them to accept the widest range of payment types around the world. 

Using our network and technology, we are able to process payments from geographies covering 99% of global GDP, across 146 countries and 126 currencies. We help our customers to accept more than 300 different payment types, by providing an end-to-end service including acquiring, treasury, gateway, alternative payments and risk management, all via a single integration to Worldpay. 

Worldpay makes global payments simple for many of the world’s leading organisations.


About Despegar is the largest travel agency in Latin America. Based in Miami and with presence in 21 countries in the region, the company employs 4,000 professionals. Through its website you can buy tickets for 750 airlines, 150,000 hotels, cruises and car rental services around the world. Either you buy online or via its own call centers, always guarantees the lowest price in the market.



18 Apr 2016