PAC Newburn

PAC Newburn now offers their customers seamless, flexible payment options and an overall better guest experience

The PAC Newburn is a new pub in the heart of Newburn, a historic village and suburb located in Newcastle-upon-Tyne, in the North East of England.

Offering a warm, inclusive space where the community can enjoy high-quality beverages and occasional live entertainment, the PAC has already become a popular local favorite within the first year of its start.

A prominent feature of the PAC is the log-burning fireplace in the main bar, together with a dog-friendly outdoor space that’s perfect for relaxing and socializing, along with a fully-weatherproofed decked terrace.

Phil Brown, the owner of the PAC Newburn, divulges that his business occupies the site of a former microbrewery, and went through a major renovation prior to its opening. He adds that, with the exception of hanging the pictures on the wall and choosing the color of the paint, “I built the place from scratch – I'm very proud of it.”

Issues to be addressed

Phil then details the ongoing problems he experienced with a previous payments system.

“In the beginning, we could be 12 deep with customers, and the system would go down or drop Wi-Fi on a regular basis,” he recalls. “People just want to go out, have a beverage, socialize and have fun – they certainly don't want to stand in a queue for too long, but that's exactly what was happening.”

Worldpay 360 is the answer

It was then that Phil turned to Worldpay 360.

Designed for small businesses in the UK, Worldpay 360 is all-in-one business management and payments solution that makes life easier for the PAC Newburn by streamlining their operations, elevating the customer experience and empowering business growth so Phil can focus on keeping his guests happy and becoming repeat patrons.

With its business-impacting capabilities – including seamless hospitality management, pay-at-table functionality, real-time reporting and analytics and more – Worldpay 360 provides Phil with a holistic view of his operations.

“The Worldpay 360 system is fantastic,” he says. “I don't have to worry about any Wi-Fi drops, or have any problems in that area at all anymore. It's one thing less I never have to worry about now.”

Easy to use

Phil eagerly shares what some of his favorite Worldpay 360 features are.

“This solution is just very fast and so simple to use. Somebody like me, I'm not even computer literate,” he puckishly professes. “So if I can work it that easily – then anybody can. Another thing that stands out to me is that our bookkeeper has access to the system and go behind the scenes of the till system and take any information she needs, which works absolutely brilliantly for us.”

Simplified payments for staff and customers alike

In summarizing the impact Worldpay 360 has had on making his operations more efficient from the human side of things, Phil explains, “The waitstaff uses the hand-held device to take the order, one of the others will then have it ready and the customer just pays for it without even having to move.”

At a glance

Objective

Find a reliable, cost-effective POS system that provides effective business management and payment capabilities.

Worldpay solutions

SMB Payments Capabilities; Worldpay 360

Impact

• Fast, easy-to-use solution
• Streamlined operations
• Enhanced guest experiences

“The Worldpay 360 system is fantastic.”

Phil Brown, Owner, PAC Newburn

Note: Not all products, solutions or capabilities mentioned in our client stories are available in all geographic regions. Please consult your relationship manager or customer care (existing customers) or sales (prospects) for more information.