RESTAURANT BUSINESS SEEKS MORE RESPONSIVE, SUPPORTIVE PAYMENTS PARTNER
Tomahawk Steakhouse Hits Bullseye With Worldpay As Its New Provider via Referral From Payments Managed
Established in 2017, Tomahawk Steakhouse is a family-owned restaurant business that has grown to now include nearly 20 locations throughout the north of England, with expansion plans in place for new sites to be added. The business serves the finest Himalayan salt dry-aged steaks, Wagyu beef, local meat, fish and vegetarian dishes.
In addition to caring for the needs of the general public, Tomahawk also accommodates corporate customers who turn to the eatery for business meetings and staff functions.
New payments partner sought
Due to feeling neglected for several years by its previous payments provider – who supplied minimal ongoing account management support – along with experiencing a number of price increases, Tomahawk decided a change was necessary.
According to James King, financial controller at Tomahawk, “Like most businesses, we were looking for the best competitive rate we could find, and also have a primary day-to-day contact – plus an upgrade on the existing point-of-sale machines we were using.”
Payments Managed, a Worldpay partner that Tomahawk has a very strong relationship with, then referred Worldpay to the restaurant group.
Hospitality industry knowledge
“Worldpay’s customer-focused and personal approach – coupled with their extensive payments and hospitality industry knowledge – gave us the comfort that they were the way to go,” explains James. “Worldpay is helping us achieve our payment goals and reach our cash management targets.”
Worldpay Dashboard provides payments activity view
Tomahawk Steakhouse uses the Worldpay Dashboard to access a complete view of their business and payments activity, allowing them to interact with assorted information and data in real time – from card sales to settlements and invoices.
As a new Worldpay customer, James is happy with Tomahawk Steakhouse’s decision to change its payments partner.
“Our initial setup process was very smooth,” he says, “and the new payments hardware we have from Worldpay is far more efficient, reliable, faster and impressive than the machines from our previous provider. Lastly, the support we receive from the Worldpay team is great.”
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At a Glance
OBJECTIVETeam up with a company that provides good rates, a responsive primary point of contact and first-rate POS devices.
RESULTSFast, streamlined and reliable payments system supported by a dedicated day-to-day representative and advocate.
Tomahawk Steakhouse now enjoys a cost-effective solution, better rates and improved support from a responsive payments provider.
Worldpay’s customer-focused and personal approach gave us the comfort that they were the way to go.”
Our initial setup process was very smooth.”
The support we receive from the Worldpay team is great.”