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Global insights shaping the future of software
Global
Insights from 1,500+ global businesses show a market moving fast—embedded payments are now expected; capability gaps are driving churn risk, and security and fraud protection dominate every software decision.
North America
With verticalization accelerating and switching risk at an all-time high, platforms must deliver flawless, industry-specific payments and proactive support to retain and grow their base.
United Kingdom
Integration (not payments alone) is the real battleground. Platforms that can’t deliver seamless workflows, reliable onboarding, and industry-specific capabilities will lose customers as merchants demand simplicity, trust, and software that “just works.”
Australia
Merchants are losing patience with fragmented, slow payments—most are ready to switch for better control, visibility, and speed, putting pressure on platforms to deliver fully integrated, transparent, industry- specific payment experiences.
The definitive read on merchant expectations
