Case Study

Boparan serves up better customer experiences with Worldpay

April 12, 2021

The Boparan Restaurant Group is a privately-owned, 25-year-old, London-based collection of leading restaurant brands that operate in 100 sites, alongside a strong franchise business in the U.K. and abroad. Their current brand portfolio spans quick-service and fine-dining restaurants, and includes Giraffe, Ed’s Easy Diner, Fishworks, Cinnamon Collection and Slim Chickens.

In 2020, Boparan acquired Gourmet Burger Kitchen and Carluccio’s. The group’s extensive global franchisee network runs from Auckland, New Zealand and Kuala Lumpur, Malaysia to Malaga, Spain, many U.K. airports and Dubai.

Why Worldpay?

Worldpay has been a long-time payments and acquiring provider for Boparan. Additionally, Nick Smith, commercial director at Boparan, and Lauren Wadland, his Worldpay relationship manager, have forged a strong rapport over the years.

So, when it came time to discuss additional payments capabilities to help his business in extraordinary times brought on by the global pandemic, Smith did not hesitate to reach out to Worldpay.

Worldpay Total Hospitality is the answer

After rolling out an integrated pay-at-counter solution for Boparan’s quick service restaurants, Boparan and Worldpay next worked very closely together to develop and implement Worldpay Total Hospitality for the Carluccio’s brand.

Worldpay Total Hospitality is a complete, end-to-end payment solution for food and beverage businesses and provides a single point of service for all card transactions – whether at the counter or at the table. It also includes the ability to make charitable micro-donations via Pennies, a leading U.K. digital charity box, leave gratuities and capture customer feedback through TruRating.

The strong, personal relationships developed between Boparan and Worldpay – based on trust and accountability – was a huge asset in helping to navigate the rollout of this solution under tight time constraints.

Working together, results are cooking

“We’ve innovated together, solved problems together and our Worldpay relationship manager continues to work with us to improve our payment solutions together,” said Boparan’s Smith.

Boparan’s move to Worldpay Total Hospitality has achieved some impressive results to date, including:

  • More reliable and consolidated payments
  • Fast onboarding and implementation
  • New payment methods enabled
  • Expanding to include Worldpay’s card-not-present solutions
  • Worldpay is Boparan’s strategic payments partner

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