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Streamlined payment process and improved cashflow - Joe and Co Hairdressing case study

The stylists at Joe & Co Hairdressing are more than adept at keeping up with the latest fashion trends; hair salons can’t last long if they don’t and this Edinburgh institution has been going for an amazing 29 years.

But trends in payments are something else, and husband-and-wife team Joe and Kim wanted to make sure they didn’t get left behind by this rapidly changing part of the business. They knew if they didn’t keep up their business could suffer and so they called in Worldpay…

When Joe & Co Hairdressing opened its doors for the very first time three decades ago, card payments were the exception rather than the rule. But on today’s high street, cards are more common than cash. There was no such thing as a contactless payment until 2007, but settling up with the tap of a card or the wave of a phone is now more common than the old-style chip-and PIN.

Joe, Kim and their team of six have earned a reputation for delivering sleek cuts, dazzling colours and beautiful styles without breaking the bank. And that’s how they want to spend their time and energy – not getting distracted by the changing world of payments. Put simply, if a customer’s question begins with the words, “Can I pay by…” they just want to be able to say yes. Their previous payments provider simply couldn’t offer that level of service. Like all great business people, Joe hates having to say no to customers, so he decided to look elsewhere.

He wanted a payments partner which would enable him accept payments across all major card schemes, including via contactless cards and mobile phones – and any new payment methods which might emerge in the future. And he wanted something his staff would find simple and intuitive to use.

Joe was introduced to Worldpay by his bank five years ago and he hasn’t looked back since. As well as taking all the major credit and debit cards (Visa, Mastercard, China UnionPay, and Diners Club plus American Express), Joe and Co Hairdressing can accept mobile wallet payments through Apple Pay, Google Pay, and Samsung Pay.

Now the salon’s customers get to pay however they want.

The staff love it too. “The contactless function is very quick, and it’s easy for our staff to use. Training everyone to use the terminal was very simple,” says Joe. “Worldpay’s customer service is brilliant and so is the pricing.”

The business has benefitted from having a more streamlined end-to-end payment process. “It used to take up to three days before a payment showed up in our account but with Worldpay it’s much quicker,” says Joe. “That’s great for our cashflow which is great for the business.”

Worldpay’s solution for Joe & Co Hairdressing

Because their premises are relatively small, Joe & Co Hairdressing didn’t need a terminal they could walk around with. So they opted for the Ingenico Ict250 countertop terminal.

  • Support for all major credit and debit cards – Visa, Mastercard, China UnionPay, Diners Club International (plus American Express on request)
  • Contactless payments by card and via mobile wallets such as Apple Pay, Google Pay, and Samsung Pay
  • Broadband connection via a phone line
  • PCI-DSS compliant for maximum card security
  • A range of simple price plans to suit your business
  • Process sales, refunds, cashback and gratuities
  •  24/7/365 UK customer support
  • Easy to install
  • Our Peace of Mind package includes a rapid terminal replacement service – we will aim to replace faulty or broken terminals within 24 hours