How do I unlock my MAS account?

Unlocking MAS accounts requires dual approval i.e. approval by two MAS users with appropriate permissions. Please contact your companies Admin User to request an account unlock.

Alternatively, if no users within your company have the correct level of access, contact Corporate Support for assistance.

A MAS account will be locked:

  • When the account has not been accessed for more than 45 days
  • After three attempts entering an incorrect password
  • If a previously locked account is not accessed the same day as it is unlocked - when a user has been locked by a super user