If you have not received a credit to your account for expected Bankin funds (3 business days from transaction date) or EFTIN funds, you can raise a payment query, sometimes referred to as a non-receipt-payin (NRP) request, by creating a new case.
To create a new case choose the following options:
- My Cases
- Create new case
- Contact WPAP Investigations about a WPAP transaction
- Payment Query
NOTE: You must attach the following information to support your query: Worldpay Account, Merchant reference, Amount, Currency and Date.
If there are over 10 missing EFTIN for the same APM, please contact Corporate Support.