Horseshoe Bar & Restaurant

Horseshoe Bar & Restaurant now enjoys faster transactions, reduced errors and higher customer satisfaction

Located in Listowel, a heritage market town in County Kerry, Ireland, The Horseshoe Bar & Restaurant is a traditional Irish pub and eatery that offers their guests a wide range of dining options – all made from fresh, locally-sourced ingredients – and a place where they can enjoy good food and drinks in a relaxed and convivial atmosphere.

Owned and managed by Jerry and Margaret Ann Behan, who purchased the Horseshoe in 2005, they have built a thriving business since opening their doors two decades ago.

The restaurant and bar have subsequently become a favourite rendezvous spot for their loyal, regular clientele, along with tourists exploring Kerry – plus visitors attending annual special events, like the nearly 170-year-old Listowel Horse Races or Writers’ Week, Ireland's oldest literary and arts festival.

Their son, Diarmuid, has enhanced the family-run business by adding nine luxury ensuite bedrooms to the premises, making the Horseshoe a destination where patrons can dine, relax with a beverage and even stay overnight, if desired.

Payment system improvements sought

When describing his payment system requirements, Jerry says, “We needed something fast, reliable and easy to use – especially during our peak times when every second counts. It was also important that the system could integrate with our existing setup and provide clear reporting to help us manage the business more efficiently.

“With our previous system,” he continues, “we also had issues with slow transactions and occasional downtime, which was frustrating for both staff and customers. Additionally, we lacked proper visibility into our daily takings and trends.”

Enter Worldpay

Jerry shares that, “We were looking for a payments partner that had in-depth, hospitality industry expertise and could also keep up with the pace of a busy business like ours. Worldpay came highly recommended to us and, after speaking with their team, we felt confident they understood our needs.”

Challenges overcome

Jerry then cites the impact to his business following his switch to Worldpay.

“Their system is fast and dependable, which has made a huge difference for us during our bustling shifts, and the highly informative dashboard is invaluable. The Worldpay team has also been brilliant to work with – always responsive and proactive.”

Regarding the implementation process, Jerry notes, “It was smooth from start to finish. From installation to training, Worldpay handled everything very professionally. We were up and running quickly, and there was minimal disruption to our day-to-day operations.”

Noted improvements

Since making Worldpay his new payments partner, Jerry observes, “We’ve seen faster transaction times, fewer errors and improved customer satisfaction. Our staff can now focus more on providing service, instead of having to deal with payments-related issues.”

As a final thought, Jerry eagerly acknowledges his day-to-day Worldpay contact. “Our relationship manager has been fantastic – always checking in and making sure we’re getting the support we need. With Worldpay, it’s reassuring to know we have a partner who’s genuinely invested in helping our business succeed.”

At a glance

Objective

Change to a payments partner with hospitality industry expertise that provides a fast, reliable system, detailed transaction data and responsive service.

Worldpay solutions

SMB Payments Capabilities; Worldpay Dashboard

Impact

• Detailed payments insights
• Speedy transaction times
• Improved customer satisfaction
• Proactive support

“With Worldpay, it’s reassuring to know we have a partner who’s genuinely invested in helping our business succeed.”

Jerry Behan, Owner, Horseshoe Bar & Restaurant

Note: Not all products, solutions or capabilities mentioned in our client stories are available in all geographic regions. Please consult your relationship manager or customer care (existing customers) or sales (prospects) for more information.