New West Technologies

New West Technologies partners with Worldpay for Platforms to position themselves as “trusted advisor” to merchants

With more than 30 years of experience, New West Technologies is an installer and integrator of point-of-sale (POS) software whose exclusive focus and passion is retail.

Whether it’s a single-store specialty shop, or boutique retailer, a winery tasting room, or a multi-store clothing and shoe seller, the Portland, Oregon-based company’s POS solutions can be tailored to meet the needs of virtually any retail environment.

Challenges

New West Technologies entered the payments space in the early 1990s when retail transactions were more straightforward. “It was quite a bit simpler and much less complicated,” shares Dan King, president of New West Technologies.

Their first payment integration was written in 2003 on the Windows Pocket PC platform, enabling real-time authorization and signature capture on terminal devices. As the payment landscape evolved, so did the complexity of payment integrations and processor relationships.

Legacy solutions presented issues that New West Technologies couldn’t control, affecting their ability to solve problems in real-time for their customer base. Their desire to be “a trusted advisor” – and more importantly, “a problem solver” – for their clients drove New West Technologies to seek a new payments solution.

When customers called with questions, feature requests, or issues, New West Technologies wanted to be able to respond quickly and confidently, without relying on slow or unresponsive third-party payment partners.

Worldpay for Platforms

Partnering with Worldpay for Platforms provides New West Technologies with flexible, dynamic payments.

Worldpay for Platforms’ Referral Payments solution, responsiveness and collaborative spirit empowered New West Technologies to execute faster and deliver payment and financial solutions tailored to the exact needs and wants of their retail customers.

According to Dan, “The platform is very flexible and pretty dynamic. And the people we’ve worked with over the years have been fantastic.”

Whether a retailer has a new request or a technical challenge, Worldpay for Platforms is quick to provide answers and solutions, enabling New West Technologies to onboard users quickly and confidently.

“We can execute faster, and that helps us get more clients quicker,” notes Dan.

Results

• Rapid issue resolution: New West Technologies gained control over the payment experience, allowing them to quickly address customer issues and requests in real time.
• Enhanced customer experience: The flexibility of Referral Payments enabled New West Technologies to tailor their payment solution to fit their merchants’ needs.
• Accelerated user acquisition: Fast execution and reliable support from Worldpay for Platforms allowed New West Technologies to onboard users confidently and efficiently.
• Strategic collaboration: The ongoing partnership with Worldpay for Platforms continues to foster product innovation and enables New West Technologies to stay ahead of industry trends and remain competitive.

At a glance

Objective

Partner with a provider who would enable their retail clients’ and their customers’ payments to both be whatever they want.

Worldpay solutions

Worldpay for Platforms; Referral Payments

Impact

• Quickly address customer issues and requests in real time
• Tailored payment solution to fit merchants’ needs
• Efficient onboarding of customers
• Collaborative product innovation

“The people [at Worldpay] we’ve worked with over the years have been fantastic.”

Dan King, President, New West Technologies

Note: Not all products, solutions or capabilities mentioned in our client stories are available in all geographic regions. Please consult your relationship manager or customer care (existing customers) or sales (prospects) for more information.