Euronics: Cleary Electrical

Euronics ROI network member Cleary Electrical now experiences cost savings, faster transactions and dependable support

Euronics is the largest electrical buying group in Europe, with 30 member countries across the continent and 11,000 specialist stores and branches reaching 600 million consumers.

Euronics consists of a network of “Euronics Agents,” who are local, independent electrical retail specialists. In many cases, they are family-run businesses – some of which have been established for several generations.

One such entity in Mullingar, Republic of Ireland (ROI), is Cleary Electrical. Featuring free delivery, free recycling and expert repairs – plus the Midlands’ largest spare parts department – Cleary Electrical offers various home appliances and prides themselves on their excellent customer service.

According to Gerry Cleary, director/owner, “We are local people looking after local needs and are very proud to be part of our community. We sell all the major brands of cookers and kitchen electrical equipment, dishwashers, ovens, fridges, computers, TV and audio systems, washing machines – you name it.”

Payments challenges to be overcome

Gerry is quite forthright about the issues he encountered with his past payments partner.

“My terminals were extremely slow, we had very bad customer service, received no assistance, had no day-to-day contact and my former provider had zero accountability,” he says. “We needed a reliable, fast, handheld card terminal and a clearly identified and helpful point-of-contact to assist us if any issues cropped up.”

Euronics-Worldpay relationship leads to payments processor change

Following the establishment of the Euronics buying group-Worldpay relationship, Gerry began working with Worldpay in 2024 for face-to-face, point-of-sale payments processing.

“We were attracted by the transparency and professionalism of our dedicated Worldpay contact, the company’s strong reputation and brand and the cost-effective services they provide.”

Business improvements noted

Using the Worldpay Dashboard, along with Worldpay’s Pay By Link capabilities and in-store terminals, Gerry quickly notes the improvements he and his business have seen since making the switch.

“We’ve seen a noticeable drop in our payments-related costs compared to our previous provider,” he shares. “Plus, transactions are much faster now, which means quicker turnaround times. Customers aren’t stuck standing around waiting for payments to process, and queues have been noticeably reduced as a result. The dashboard also has everything I need and gives me full visibility into all our payments activity, which has been a prominent change.”

Worldpay’s franchise and commercial teams bring it all together

Gerry is also quick to acknowledge the support he received from the Worldpay franchise team.

“That dedicated group, supported by the complementary work being done by the company’s wider team of payments experts across different areas, really took the time to understand our needs and then came back to us with an excellent set of solutions.”

In summation, Gerry says, “With Worldpay, everything is easy. They provide us with real value, the systems do what they are supposed to do and we have an extremely helpful and supportive relationship manager.”

Next steps

As your trusted payments partner, Worldpay is on a mission to fuel smarter commerce. Euronics members, click here to request a call from one of our specialists and to learn more how Worldpay can help you take, make and manage payments more effectively.

At a glance

Objective

Partner with a payments processor that provides fast terminals, offers lower costs and delivers reliable support.

Worldpay solutions

SMB Payments Capabilities; Pay By Link; In-Store Payments

Impact

• Easy implementation process
• Rapid transaction speeds
• Savings achieved
• Dependable service

“With Worldpay, everything is easy. They provide us with real value.”

Gerry Cleary, Director/Owner, Cleary Electrical, Member of Euronics

Note: Not all products, solutions or capabilities mentioned in our client stories are available in all geographic regions. Please consult your relationship manager or customer care (existing customers) or sales (prospects) for more information.