Client Story

Payments Compliance Without the Drama

Just the Ticket for PCI DSS Compliance

Payment Card Industry Data Security Standard (PCI DSS) compliance proves you’re actively working to protect your customers’ card data. However, it doesn’t have to be an administrative burden that distracts you from getting on with your business, as Michael Wheatley-Ward, founder of the Sarah Thorne Theatre, discovered.

Unless you live in East Kent, you may not be too familiar with the Sarah Thorne Theatre in Broadstairs, but the names of its patrons will certainly ring a bell or two: Sir David “Poirot” Suchet, “Downton Abbey” creator Julian Fellowes and national treasure Dame Judi Dench.

During weekdays, the theater is home to Kent Council’s adult education classes, but in the evenings and on weekends it transforms into a theater staging everything from community productions to summer rep and an annual panto. The theater’s online sales are conducted through TicketSource, but phone and in-person sales are managed by the theater’s box office. The theater needed a payments partner to provide both compliance and payments support. After an extensive search, Worldpay was selected as it offers both services with efficient, consultative service and a competitive price point, as well as other benefits including virus and vulnerability scans.

At a Glance

To help the theater focus on producing shows, the managers needed to find assistance in completing the administrative aspects of PCI DSS compliance, as well as solutions to support a variety of payment options and simplify account management.
With the Worldpay SaferPayments Plus service, the Sarah Thorne Theatre has confidence that its PCI DSS compliance obligations are not just done, but done properly. The Worldpay Dashboard has simplified account management, and the payment solutions support a variety of payment methods.


The Sarah Thorne Theatre more easily and efficiently completes its PCI DSS compliance obligations and has enhanced security with the virus and vulnerability scans included with Worldpay SaferPayments Plus service. The payments solutions and dashboard enable the theater to keep the spotlight on creating quality entertainment.

Assistance for PCI DSS

Powerful reporting

To actually be able to speak with someone on the phone and have them lead me through the PCI DSS compliance process was a great relief.”
Michael Wheatley-Ward, founder, Sarah Thorne Theatre
The Worldpay Dashboard makes it easy to manage our account.”
Michael Wheatley-Ward, founder, Sarah Thorne Theatre