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Update on Worldpay Gateway Issue

July 24 2016

London, 24 July 2016 - Worldpay is today advising its customers that new transactions running through one of its gateways which had previously experienced settlement issues are now processing normally.

Shane Happach, Worldpay’s Managing Director, Global eCom, said: “We would like to apologise deeply to customers who have been affected by this issue, and, equally, to any of their customers who were impacted.

“A dedicated team comprised of specialists drawn from across our organisation and from external partners has worked around the clock to resolve the combination of factors which caused delays to settlement for our customers using this gateway. We have already activated detailed working plans for customers using this gateway to ensure we are addressing their individual needs and circumstances.” 

The Group is now working closely with affected customers to restore their usual technical configurations and ensure the timely payment of any settlement backlogs that remain outstanding.  

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For further information, please contact

Media: 
James Murgatroyd, James Fearnley, Finsbury: +44 (0) 20 7251 3801, Worldpay@finsbury.com

Investors: 
Charles King, Investor Relations Director: +44 (0) 203 664 6171, Charles.King@Worldpay.com

About Worldpay
Worldpay is a leading payments company with global reach. We provide an extensive range of technology-led payment products and services to over 400,000 customers, enabling their businesses to grow and prosper. We manage the increasing complexity of the payments landscape for our customers, allowing them to accept the widest range of payment types around the world. Using our network and technology, we are able to process payments from geographies covering 99% of global GDP, across 146 countries and 126 currencies.  We help our customers to accept more than 300 different payment types. 

For more information, visit www.worldpay.com