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Worldpay Total Mobile Support

iOS user guide

Our iOS user guide helps you get started with Worldpay Total Mobile on an Apple device. Download the iOS user guide for guidance on the app, pairing your Apple smartphone or tablet to the keypad, taking card payments and more.

Android user guide

Our Android user guide helps you get started with Worldpay Total Mobile on an Android device. Download the Android user guide for guidance on the app, pairing your Android smartphone or tablet to the keypad, taking card payments and more.

Frequently Asked Questions

About your Worldpay keypad

Q: Can I change which phone or tablet I use with Worldpay Total Mobile?
A:
 Yes. You just need to pair the keypad with the new device. Download our iOS user guide or our Android user guide.

Q: Can I pair more than one keypad with the Worldpay Total App?
A:
 No. Each app only pairs with one keypad.

Q: Can I use the keypad while it’s charging up?
A:
 Yes. You can use any micro USB connector. Or use a car charger (from  any electronics store), so you can charge the keypad while you’re out  and about.

Q: My keypad is broken. Can I get a new one?
A:
 Please get in touch with your business contact or contact our helpdesk on 0845 3666 015.

Q: What devices are supported?
A:

Android

Worldpay Total Mobile is compatible with Android devices that support Android OS version 4.0 and above and have an HDPI screen. 

Support including (but not limited to) the following common devices:

  • Google: Galaxy Nexus, Nexus 4, Nexus 7
  • HTC: Desire C, Desire S, Desire X, Incredible S, Sensation XE, Sensation XL, One, One S, One X, One Mini
  • LG: Nexus, 4X HD, Optimus L3 II, Optimus L5, Optimus L5 II, Optimus L7 II
  • Motorola: Moto G, Moto X
  • Samsung: Galaxy S, Galaxy S2, Galaxy S3, Galaxy S3 LTE, Galaxy S3 Mini, Galaxy S4, Galaxy S6, Galaxy Note, Galaxy Tab 10.1, Galaxy Tab 3
  • Sony: Xperia S, Xperia T, Xperia Z, Xperia L

Apple

Worldpay Total Mobile is compatible with Apple devices that support iOS 7.1 and above.

The list of supported devices are:

  • iPhone 6
  • iPhone 6+
  • iPhone 6S
  • iPhone 6S+
  • iPhone 5S
  • iPhone 5C
  • iPhone 5
  • iPhone 4S
  • iPhone 4
  • iPhone 3GS
  • iPad Air
  • iPad Air 2
  • iPad (2nd, 3rd and 4th generation)
  • iPad Mini
  • iPad Mini (2nd, 3rd and 4th generation)
  • iPad Pro
  • iPad Touch (4th and 5th generation)

Please note: If you are using the Worldpay Total Mobile service with an iPod Touch you will only be able to take payments when you are connected to a Wifi network.

Q: How can I provide receipts to my customers?
A:
 You can email or text receipts to your customer. Instructions on how to do so are in the user guide. Download our iOS user guide or our Android user guide.

Taking payments

Q: Which cards can I accept?
A:
 Worldpay Total Mobile is accredited to accept credit cards supported by MasterCard, Maestro, Visa and Diners you can accept each of these if you are already signed up to one or more of these card schemes.

Q: What’s the maximum payment I can take?
A:
 The keypad will not accept payments of more than £9,999.99 for security reasons.

Q: How do I take a payment?
A:
 We have a step-by-step user guide which will guide you through taking a payment. Download our iOS user guide or our Android user guide.

Q: Can I take payments from non-chip (magnetic swipe) cards?
A:
 Yes. There’s a slot at the top of the keypad for magnetic swipe cards.

Q: Does the customer need to sign something?
A:
 Only if the customer is using a magnetic swipe card. In this case you should ask the customer to provide a signature when prompted in the Worldpay Total App.

Q: Will the keypad work abroad?
A:
 No. The keypad can only be used in the UK as we can only process payments taken in pound sterling.

Q: Can I cancel/void a transaction?
A:
 Yes, payment transactions can be voided through Worldpay Total Manager – they cannot be processed through the Worldpay Total app.

Q: How can I process refunds?
A:
 Yes, you can offer refunds using Worldpay Total Mobile.

Security

Q: My keypad and/or mobile device has been lost or stolen. Do I need to advise anyone?
A:
 No transaction details are stored in either device, so don’t worry, but do contact us if you need to order a replacement Worldpay Total keypad. You’ll then need to pair the device again as shown in the user guide.