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Customer verification

Keeping customer information up to date – Our legal obligation

When you start taking card payments through Worldpay, as part of the application process we are legally bound to identify all our customers and their beneficial owners. We also have an obligation to keep that information up to date. If we fail to do this or become aware this information is out of date, this could mean our customer’s funds could become inaccessible.

What does this mean for my business?

In simple terms this means we need to check that information we hold about your business is up to date. In some instances we may also need some new information from you - this could be because there wasn’t a requirement for us to get it at the time of your application, or that your information has changed since you began taking card payments. It needn’t take long, though. Depending on whether you operate as a sole trader, partnership, or limited company, it could be as simple as confirming your full name, date of birth, registered business name and address or providing some additional information.

What happens next?

It’s really important we verify your information as if we fail to do so there’s a possibility your business funds won’t get settled to your account. We obviously don’t want that to happen, so if we need to verify your details, our team will give you a call where they’ll quickly and clearly guide you through the verification process along with any supporting documentation. We apologise in advance for any inconvenience caused.

Your Identification

If we need you to send verified documentation you’ll need to provide:

  •     A Photo ID which verifies your name, address and date of birth – This is the simplest method as all you need to do is pick one document from List 1


  •     Pick one document from List 2 which verifies your name and one document from List 3 which verifies your address.


  •     If you are a non-EU national then you must send in a valid passport and current Visa.

List 1 (photo id)

Important : All of the below need to be certified photocopies not originals

  • Valid UK photocard driving licence (full or provisional)
  • National identity card
  • Firearms certificate or shotgun licence
  • Identity card issued by the Electoral Office for Northern Ireland

List 2 (name id)

Important : All of the below need to be certified photocopies not originals

  • Valid passport
  • Valid UK paper driving licence
  • Notification of entitlement to a state or local authority-funded benefit, tax credit, pension, educational or other grant, dated within the past 12 months
  • Any notification or correspondence received from HM Revenue and Customs, dated within the past 12 months

List 3 (address id)

Important : All of the below documents need to be originals not printed from the internet

  • Most recent council tax demand letter or statement
  • Most recent bank statement
  • Most recent credit card statement
  • Most recent utility bill

How to certify?

If you live in the UK or Ireland, please give the person who will certify your documents the following three items:

  1.     Your original identification documents
  2.     A copy of your identification
  3.     This letter

Please ask the person who will certify your documents to take the following five steps for each copy of your identification:1

  1.     Quote both the Customer number and Reference number which is detailed at the top of this letter
  2.     Write on the copy ‘Certified to be a true copy of the original seen by me and presented to me by the named person’
  3.     Sign and date it
  4.     Print their name under the signature
  5.     Print their occupation, business address (or if not applicable, their home address) and telephone number.

If you need further information please email us at