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Customer email verification

Thanks for choosing Worldpay as your card provider.  We’ve listened to your feedback, and you’ll soon start to receive product and industry updates, delivered to you fast, in a simple easy to read format – all part of our commitment to simplify our communications. 

During 2015 we’ll be moving over to digital communications, so now is a great time to make sure your email contact details are up to date.     

Your invoices will continue to be delivered as they are today, but we’re investing in the development of innovative products which can help you manage your payments all in one place.   We’ll be in touch soon to tell you more.

Simply go to: www.worldpay.com/uk/email-verification, complete and submit the customer email verification form.

We thank you in advance for your help

Click here, for more information about our 2014 rebrand from Streamline to Worldpay. 

Q: Is the form the best route for me to verify my email?
A:
Yes, as it is linked to our central email database.

Q: Can I verify my email by calling the Customer Help Desk?
A:
Yes, you can call our Contact Centre on 0345 761 6263. Our agents will confirm the validity of the request, following which you may continue to the form and complete the mandatory fields, in order for the central email database to be updated.

Q: What happens next?
A:
It’s really important we verify your email. If we fail to do so, or if we hold an email for you and it is invalid, there’s a possibility your business will miss out on mandatory communications from us.

Your Identification
The following form fields are mandatory so we may verify you:

  •     Customer Number (MID)
  •     Last 3 digits of your settlement account
  •     Your Title
  •     Your first name
  •     Your last name


The following form fields are mandatory in order for your verification request to be processed:

  •     New email address
  •     Contact type


Note:

  •     All or Contractual Contact type should be selected for all Contractual Communication. 
  •     Multiple Contractual Contacts will be accepted. 


Q: How will this information be used and what communications will I receive via email?
A:
Your email address and contact type will be held in our central email database, and used to send communications relating to the contact type selected:


Contact Type:    Communication use
All:                       If you cover all of the below areas then you should select “All”
Contractual:      Contractual (Mandatory) Communications (e.g. Pricing changes, changes to T&Cs) Contact
Financial:           Account, Billing, Invoicing, Contact
Technical:          Product Technical Support Contact
Support:             General Enquiries / Administration Support contact


We would also like to use your email to keep you informed about our own products and services and additional benefits that we believe maybe of interest to you, as well as those of third parties by post, telephone, email or SME. If you do not want to receive this information, please select the box on the change request form: www.worldpay.com/uk/email-verification  

Q: When will I start receiving my customer communications by email?
A:
Once we have your email verified, we will start to transition your communications over to email across the year (2015).

Q: Will we be able to see all of our communications in one place moving forwards?
A:
The move to email is the first of many steps for Worldpay, with email verification being the first and most important.

The aim to store all of your communications (present and past), in one secure location is our ultimate goal, and something we are working hard to realise for you.

Further updates on this will be shared throughout this year (2015).

Q: Can I have both email and paper comms for mandatory communications; is there an option for this?
A:
As we move all of our communications to email, paper comms will be phased out as much as possible through 2015.

Paper communications will only be sent when we:
1. Do not hold an email address on file for you, or if you choose not to provide us with an email.
2. See that an email we have sent to you has not been delivered (hard bounced – meaning it has been rejected as the email address is no longer live/ valid)

Q: What happens if I do not open my email from you, will you send a paper copy of the communication instead?
A:
As a Worldpay customer it is your responsibility to read any communication (email or paper) sent you from us (Worldpay). Failure to open or read an email communication will not result in a paper copy being sent. It may though mean that important information for you and your business is being missed.  We therefore strongly advise you to always open and read any communication from us.

Paper copies of email communications will only be sent when we can see an email has not been delivered to you.

Q: How do I know what Contact Type to select?

All: If you cover all of the below areas then you should select “All”
Contractual: Contractual (Mandatory) Communications (e.g. Pricing changes, changes to T&Cs) Contact
Financial: Account, Billing, Invoicing, Contact
Technical: Product Technical Support Contact
Support: General Enquiries / Administration Support contact

We (Worldpay) will accept multiple contacts associated to a Contact Type, so where you may have two Directors both wish to receive Contractual (Mandatory) Communications, both should verify themselves as being the Contractual contact.


Q: How do we update our email address details ongoing / if we wish to update them later on?
A:
There will be links and references to our email verification forms on all Mandatory email communications.