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Pay by Link - Frequently Asked Questions

Q: What is a request for payment by email (Pay by Link)?

A: A request for payment by email (Pay by Link) allows a business to create and send a payment link for a pre-determined amount to their customers.  In order for a business to send this type of payment request, you will have previously provided them with your email address. 

By clicking on the “Pay Now” button or the link in the email, you will be directed to the Worldpay payment page where you can make the payment to the business. 

Q: I’ve received an email requesting a payment. Is it legitimate?

A: If you receive a request for payment by email (Pay by Link), you should only click the “Pay Now” button or the link if you are familiar with the business and/or are expecting a request for payment from the business. You will have given your email address to the business to receive a payment request. If you have not expected a payment request or are not familiar with the business, do not click the Pay Now button or the link and do not progress with the payment. 

Q: The details of the payment request are not as I expected (e.g. the amount). What do I do?

A: As with any transaction, please check the details of the payment request are correct before progressing with the payment. If you are not satisfied, you should contact the business who can amend the payment request details. Worldpay cannot amend a request for payment by email (Pay by Link).