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Card Machine Support

Need help with your card machine? Here you can learn how to install your card machine, complete a refund or process a Chip and PIN sale.
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How to use your terminal

This guide helps you get started with your terminal. It includes the basics such as accepting Chip and PIN and swipe cards, connectivity, making a sale, taking a refund, reconciling your terminal, your reconciliation report and more.
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Order accessories and tally rolls

From cleaning products, toners to paper rolls you'll find all card machine accessories right here.

Terminal guides and how to videos

This guide includes how to install your terminal, process and print reports, safety instructions and general maintenance.

If you would like further assistance, view our how to videos for the terminal iCT250.

This guide includes how to install your terminal, how to process a transaction, print reports, safety instructions and general maintenance.

If you would like further assistance, view our how to videos for the terminal iWL250.

This guide includes how to process and Chip and PIN sale, refund, mail order and telephone order, pre-authorisation and top-up authorisation, reconciliation report, duplicate receipt and general maintenance.

If you would like further assistance, view our how to videos for the terminal magIC-x8.

This guide includes how to process a Chip and PIN sale, refund, reconciliation report, customer not present transactions, gratuity transaction, setting the terminal in training mode and general maintenance.

If you would like further assistance, view our how to videos for the terminal vx670.

This guide includes how to process a Chip and PIN sale, refund, reconciliation report, customer not present transactions, gratuity transaction, setting the terminal in training mode and general maintenance.

If you would like further assistance, view our how to videos for the terminal vx810.

Contact us - we're here to help

Card machine support: 0345 761 6263