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Card machine support

Chip and PIN card machine

Need help with your card machine? Here you can learn how to install your card machine, complete a refund or process a Chip and PIN sale.

We know security is high on the list when it comes to taking credit and debit card transactions. Whether you're looking to become PCI DSS compliant through our SaferPayments programme or simply wish to take secure and safe transactions, you'll find all the information here.

Online payments support

What is a hosted payment page

We make taking card payments online with us simple.

Here you'll find helpful guides on how to use any of our online payment products and services including mail order telephone orders, Pay by Link and many more.

What is an online merchant account?

Business Manager is your online portal to access your transaction history and monthly invoices.

Phone payments
Best Practice

Customer Operating Instructions

This guide contains important information about your contract with Worldpay, different transaction types and useful tips to help you take safe and secure card payments.

Shopper Help

Shopper FAQs

FAQs and support for consumers who have purchased goods or services from Worldpay merchants.

Shopper Self Service

Login to the Shopper Management System to check your recurring payment agreement, change your username and password, card or contact details, or to cancel your agreement.

Regulation, scheme updates & logos

EU Interchange Regulations

EU Regulation has recently come into force that will impact all acquiring businesses in the EU, including Worldpay.

Mastercard

Mastercard, has unveiled a new brand identity.  It’s modernised and simplified its iconic red and yellow logo, for a new look and feel which will change as from 1st April 2017.

You’ll need to make sure that you are displaying the updated logo at your point of sale (POS) or website by this date.       

Point of Sale material
To order POS material visit our support page or brand.mastercard.com if you need to download the Mastercard artwork.

Gateway
For customers using our Worldpay gateway products, you don’t need to anything as we’ll be updating the payment pages for you.  For all other gateway products please visit brand.mastercard.com to download the Mastercard artwork.
 

How To: Add card logos to your website