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Card machine support

Chip and PIN card machine

Need help with your card machine? Here you can learn how to install your card machine, complete a refund or process a Chip and PIN sale.

We know security is high on the list when it comes to taking credit and debit card transactions. Whether you're looking to become PCI DSS compliant through our SaferPayments programme or simply wish to take secure and safe transactions, you'll find all the information here.

Online payments support

What is a hosted payment page

We make taking card payments online with us simple.

Here you'll find helpful guides on how to use any of our online payment products and services including mail order telephone orders, Pay by Link and many more.

What is an online merchant account?

Business Manager is your online portal to access your transaction history and monthly invoices.

Phone payments
Best Practice

Customer Operating Instructions

This guide contains important information about your contract with Worldpay, different transaction types and useful tips to help you take safe and secure card payments.

Shopper Help

Shopper FAQs

FAQs and support for consumers who have purchased goods or services from Worldpay merchants.

Shopper Self Service

Login to the Shopper Management System to check your recurring payment agreement, change your username and password, card or contact details, or to cancel your agreement.

Regulation and scheme updates

EU Interchange Regulations

EU Regulation has recently come into force that will impact all acquiring businesses in the EU, including Worldpay.