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Card machine support

Need help with your card machine? Here you can learn how to install your card machine, complete a refund or process a Chip and PIN sale.

My Business Dashboard helps you manage your card payments all in one place. The great news is you don't have to wait for your monthly statement, simply log on when it's convenient for you.

When it comes to running your business, we know that understanding your bill, invoice and chargebacks is important. Here you can learn how to read your invoice correctly and improve cash flow.

Online payments support

We make taking card payments online with us simple.

Here you'll find helpful guides on how to use any of our online payment products and services including mail order telephone orders, Pay by Link and many more.

Business Manager is your online portal to access your transaction history and monthly invoices.

Best Practice

Customer Operating Instructions

This guide contains important information about your contract with Worldpay, different transaction types and useful tips to help you take safe and secure card payments.

Shopper Help

Shopper FAQs

FAQs and support for consumers who have purchased goods or services from Worldpay merchants.

Shopper Self Service

Login to the Shopper Management System to check your recurring payment agreement, change your username and password, card or contact details, or to cancel your agreement.

Regulation and scheme updates

EU Interchange Regulations

EU Regulation has recently come into force that will impact all acquiring businesses in the EU, including Worldpay.