Online payments support

Best Practice

Customer Operating Instructions

This guide contains important information about your contract with Worldpay, different transaction types and useful tips to help you take safe and secure card payments.

Download the guide

The key facts about your Worldpay contract

Here you'll find the key information about your Contract* and responsibilities now that you've applied to take card payment with Worldpay.

Download the guide

Shopper Help

Shopper FAQs

FAQs and support for consumers who have purchased goods or services from Worldpay merchants.

Shopper Self Service

Login to the Shopper Management System to check your recurring payment agreement, change your username and password, card or contact details, or to cancel your agreement.

Contact us - we're here to help

Card machine support: 0345 761 6263, Online payments support: 0870 366 1233

 

Regulation, scheme updates & logos

EU Interchange Regulations

EU Regulation has recently come into force that will impact all acquiring businesses in the EU, including Worldpay.

Find out more

Mastercard

Mastercard, has unveiled a new brand identity.  It’s modernised and simplified its iconic red and yellow logo, for a new look and feel which will change as from 1st April 2017.

You’ll need to make sure that you are displaying the updated logo at your point of sale (POS) or website by this date.       

Point of Sale material
To order POS material visit our support page or brand.mastercard.com if you need to download the Mastercard artwork.

Gateway
For customers using our Worldpay gateway products, you don’t need to anything as we’ll be updating the payment pages for you.  For all other gateway products please visit brand.mastercard.com to download the Mastercard artwork.
 

How To: Add card logos to your website

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