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Frequently Asked Questions

Q: How do I login?

A: If you already have a My Business Dashboard account, simply login using your email address and password that was supplied to you via email.

Q: What is the difference between ‘Full’ and ‘Lite’ Membership?

A: For more information about our membership options and pricing:
  1.  Login using your email address and password.
  2.  Go to Manage Account using the left navigation menu.
  3.  Select the Account tab.
  4.  Select the Find out more button.

Q: Will this be a chargeable service?

A: We offer free Lite Membership which comes with all our basic features, or enjoy enhanced functionality with our full membership at a small cost each month. Your invoice will be available through all membership options. You can upgrade or downgrade at any time, no commitment. For more information, Login and go to Manage Account using the left navigation menu.

Q: How do I change my membership?

A: To adjust your membership:
  1.  Login using your email address and password.
  2.  Go to Manage Account using the left navigation menu.
  3.  Select the Account tab to view information about your membership.
  4.  Select the Change button to choose a new membership. 

Q: How do I reset my password?

A: To reset your password, go to mybusiness.worldpay.com/forgot-password and enter the email address you use to log into My Business Dashboard and you’ll be sent a link to create a new password.
 
If you received your login details via letter and your username isn’t your email address please call our UK based Customer Services team on 0345 761 6263 and we will guide you through the process.