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Online Payment Journey

9 December 2015
 Worldpay has conducted research to discover what customers expect from the online payment experience in 14 countries across the world.

All about airlines

There are seven stages in the online payment journey – the homepage, shopping basket, user profile, payment page, error handling, confirmation and support. Customers start thinking about paying for their purchase far in advance of reaching the payment page, and a solid payment strategy is important for every website.

Visit our interactive microsite to discover what customers expect across the travel sector, or fill out the form to download insights specific to the online payment journey in the airline industry.

Download the report