Supporting our customers in times of need
Help during the 2015 floods
When things get difficult for our customers we like to help them out if we can. So when heavy storms led to severe flooding in Lancashire, Cumbria and North Wales in late 2015, we stepped in to help our customers where we could.
Using information provided by the Environment Agency we identified 400 businesses we thought might be affected and got in touch with them to see how we could help.
We immediately replaced any terminals which had been damaged by flood water and offered the businesses affected a three-month holiday from their account charges to give them a bit of breathing space.
When a second wave of flooding hit parts of Yorkshire and Lancashire just days later we got in touch with hundreds more customers and offered our help in getting them up and running again as quickly as possible.