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Contact us

UK Customers

Existing customer helpline:

Face to Face payments: 0345 761 6263, (text phone: 0345 300 3889)
Online or Virtual terminal payments: 0870 366 1233

Corporate supported businesses should call their corporate support manager.

Sales: 0808 208 5133 or 0333 222 8905 or Request a call back

New UK eCommerce and larger businesses:

Request a call back

US Customers

Existing customer helpline:

Small/medium businesses: 1 800 859 5965
customer.service@worldpay.us or Request a call back

eCommerce and larger businesses should call their corporate support manager.

Sales: 1 866 505 5965 or link to live chat

New US eCommerce and larger businesses:

Request a call back

Rest of the world

New eCommerce and larger businesses:

Request a call back

Other help

Shoppers - For an explanation of how paying through Worldpay works, and for information on the status of your payments for purchases made at one of the shops that uses the Worldpay Payment Service, please visit our Shopper Help page

Complaints - We do everything we can to make sure our customers get the best possible service. We do recognise, however, that we don’t always get it right. When that happens we always encourage you to tell us about your complaint so that we can put matters right.

For Canadian customers acquired in partnership with Peoples Trust, find out more about our Complaints Procedure here.

All other customers please call 0330 134 8830 or find out more about our Complaints Procedure here.

Media Enquiries - Journalists who would like further information on Worldpay, or who would like to arrange for an interview and/or other contributions, should contact us via pr@worldpay.com 

Investor Enquiries – For investor information on Worldpay, please visit our Investors site.