Corporate Gateway Support Centre

Corporate Gateway is our global solution for large businesses that accept a large number of payments everyday and have complex payment processing requirements.

Service status

Settlement Delay - American Express acquired merchants - EUR & GBP:
Due to a technical issue there has been a delay in receiving settlement files from American Express for EUR transactions captured on 5 May 2013 and GBP transactions captured on 6 May 2013. You may notice delays of up to five working days in settlement of these transactions.

Settlement Delay - Elavon acquired merchants - EUR
Due to a technical issue there has been a delay in receiving settlement files from CCA for EUR transactions captured on 11 May 2013. You may notice delays of up to five working days in settlement of these transactions. We apologise for any inconvenience.

Guides and resources

The Corporate Gateway guides and resources can help you to:

Integrate with WorldPay

You can configure the Corporate Gateway solution according to your business requirements. Our guides and resources explain the integration options you can use to accept payments by using the WorldPay Payment Service.

Guides HTML PDF
Hosted Payment Page (XML Redirect) Guide V4.6 View icon for the Hosted Payment Page (XML Redirect) Guide Download icon for the Hosted Payment Page (XML Redirect) Guide
Provides the specification for XML order requests and explains how to submit these requests in the redirect integration model.
Submitting Transactions in the XML Direct Model Guide V4.8 View icon for the Submitting Transactions in the XML Direct Model Guide Download icon for the Submitting Transactions in the XML Direct Model Guide
Provides the specification for XML order requests and explains how to submit these requests in the direct integration model.
Submitting Transactions in the XML Batch Model V3.0 View icon for the Submitting Transactions in the XML Batch Model Download icon for the Submitting Transactions in the XML Batch Model
Provides the specifications for XML order batches sent to the WorldPay system and explains the XML response to these messages.
Customising Mobile Payment Pages Guide V1.1   Download icon for the Customising Mobile Payment Pages Guide
Describes how to customise the WorldPay payment pages for mobile phones and tablets, using the Payment Page Editor in the Merchant Interface (MI) application.
Airline Transactions Guide: Level 3 Flight Data V3.0   Download icon for the Airline Transactions Guide: Level 3 Flight Data
Explains how to submit Level 3 Flight Data with authorisation and capture requests. For airline companies directly integrated with the Global Gateway (Corporate) Payment Service.
Recurring Payments (Pay as Order) Guide V3.0   Download icon for the Recurring Payments (Pay as Order) Guide
Describes how to enable Recurring Payments, WorldPay’s XML-based solution for subscriptions and other regularly recurring payments.
Alternative Payment Methods Guide V1.1 View icon for the Alternative Payment Methods Guide Download icon for the Alternative Payment Methods Guide
Explains how to accept and process payments using the alternative payment methods (APMs) supported by WorldPay AP Limited.
Other Resources HTML PDF
Document Type Definition (DTD) for XML Integration V1.4.1 Download icon for the Document Type Definition (DTD) for XML Integration
Defines the rules for structuring XML order requests that you submit to the WorldPay Payment Service for processing.
Submitting Transactions: Example source code View icon for the Submitting Transactions example code  
Provides example source code (ASP, Java, Java Servlet and PHP) for sending / receiving XML, and for generating and analysing XML documents.

Manage your solution

Use our guides and resources to manage your solution.

Guides HTML PDF
Order Modifications and Order Inquiries Guide V3.0 Order Modifications and Order Inquiries Guide Download icon for the Order Modifications and Order Inquiries Guide
Explains how to cancel, capture, or refund an order payment by submitting XML order modifications.
Order Notifications - Reporting Payment Statuses Guide V3.0 View the Order Notifications - Reporting Payment Statuses Guide Download icon for the Order Notifications - Reporting Payment Statuses Guide
Explains how to use order notifications to report status changes for payments.
Refunding Alternative Payments Guide V1.1 View icon for the Refunding Alternative Payments Guide Download icon for the Refunding Alternative Payments Guide
Explains how to refund payments that were made by using alternative payment methods.
Sandbox Guide V2.0 View icon for the Sandbox Guide Download icon for the Sandbox Guide
Explains how to use Sandbox, WorldPay’s comprehensive secure-test system, to test your technical integration with WorldPay.
Payment Status Definitions Guide V4.1 View icon for the Payment Status Definitions Download icon for the Payment Status Definitions
Describes the payment processing model used by WorldPay and the statuses that can be given to a payment during its life cycle.
Mail and Telephone Order Payment Service (Hosted Call Centre) V3.0 View icon for the Mail and Telephone Order Payment Service (Hosted Call Centre) Download icon for the Mail and Telephone Order Payment Service (Hosted Call Centre)
Describes the Mail and Telephone Order payment service (Hosted Call Centre), which enables a merchant's call centre to connect the Worldpay payment service without going through a system integration.
Merchant Interface Guide V3.0 View icon for the Merchant Interface Guide Download icon for the Merchant Interface Guide
Describes how to use the Merchant Interface application, the management and reporting tool for WorldPay’s payment service.
User Management Guide V3.0 View icon for the User Management Guide Download icon for the User Management Guide
Describes how to set user access rights to the Merchant Interface application, the management and reporting tool for WorldPay’s payment service.
Other resources HTML PDF
Sandbox Magic Values Spreadsheet V1.0   Download icon for the Sandbox Magic Values Spreadsheet
Provides test parameters called magic values. You can use magic values to specify the desired outcomes of test orders that you submit in the Sandbox test system.

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Account Login

Login to Merchant Interface to view your orders and payments, process refunds and reconcile your account.

Call by CallCredit

As a regulated business, WorldPay is obliged to keep its customer records up to date.

You may be contacted by our customer service partner, CallCredit, over the next few weeks to make sure we have the correct information about you.

Thank you for your co-operation during this process, which will enable us to continue to provide excellence in customer care.

PCI DSS

PCI DSS applies to every business that stores, processes or transmits any cardholder data - make sure you're up to speed