Payment Service

The following outlines how a payment is made through the WorldPay Payment Service and how we deal with the transaction.

Diagram show the how the WorldPay Payment Service works

  1. A shopper visits an e-commerce website and selects the products/services that they would like to buy.
  2. The shopper then proceeds to the merchant's checkout with their shopping basket. This generates a summary description of the purchase that is sent to WorldPay for payment processing. This submission is often referred to as the "purchase token".
  3. The shopper is redirected to WorldPay's secure server where they are presented with a series of payment pages, enabling them to choose their payment method and enter their payment details.
  4. WorldPay records the shopper's payment details against the details submitted in the purchase token, to produce a transaction.
  5. WorldPay forwards the transaction details to the card issuer for authentication. The issuer returns an authorised or declined response to WorldPay and a payment response page is then displayed to the shopper.
  6. If the transaction was successful, WorldPay will send the shopper and the merchant a confirmation email, confirming the transaction details.

 

Account Login

Login to Merchant Interface to view your orders and payments, process refunds and reconcile your account.

Call by CallCredit

As a regulated business, WorldPay is obliged to keep its customer records up to date.

You may be contacted by our customer service partner, CallCredit, over the next few weeks to make sure we have the correct information about you.

Thank you for your co-operation during this process, which will enable us to continue to provide excellence in customer care.

Upgrade Your Account

WorldPay offer a number of Optional Services that you can add to your account.