When the WorldPay Payment Service receives payment requests from your website, we send these requests to the relevant financial institutions for authorisation. When the response from the financial institutions has been processed, the payment server gives the payment a status and a Creation Date.
A typical payment is given a number of different statuses by the payment server as it moves through the payment process from authorisation to settlement. Please refer to the payment statuses displayed in the Payment Life Cycle diagram for details.
To enable you to find out the status of a payment as it moves through the payment process, you are able to view its payment status on the Merchant Interface. The primary place you can check and view information about your payments is on the Payments page.
Use the Payments page to view details about your payments, including when a payment was created, status details, the amount and any warnings or cautions held against a payment. From the Payments page, you can access the Payment and Order Details pop-up box and view further information about a payment where you can capture, refund and cancel.
You are also able to report on payment statuses using the Get Statement report. For further details, refer to the Reports guide.