1`Log in to the Shopper Management System

To log in to the Shopper Management System:

  1. Go to the Shopper Management System login page at:

www.worldpay.com/shopper/admin

  1. The Agreement Login home page is displayed.

  2. Select the Login button. The Login page is displayed.

  3. Enter your user-name and password. These are displayed on the payment confirmation page and sent to you in an email by WorldPay after an agreement is successfully set up.

Your user- name and password are supplied in upper and lower case letters and numbers and are case- sensitive. If you copy and paste the login information into the relevant  fields, do not include any blank spaces as these will be treated as extra characters.

  1. Once you are successfully logged in, the Recurring Payments (FuturePay) Shopper Home Page is displayed. The user-name you are logged in with and the time and date of your last successful login are displayed at the top of the page. This is so you can be sure your login user-name is not being used by anyone else.

Forgotten your Password?

If you have forgotten your Shopper Management System login details, you can generate a new password by using the Forgot your password? link on the Shopper Management System login page. To do this you will need the email address associated with your Agreement plus EITHER your Recurring Payments (FuturePay) Agreement ID OR a Transaction ID (the unique numerical reference from a payment that has been processed as part of your Agreement) OR your login user-name. If you cannot remember these details, please contact the store your agreement is set up with who will be able to search for your agreement on our system using your name, your postcode or the email address used to set up the agreement.

To get a new password:

  1. Go to the Shopper Management System login page at:

www.worldpay.com/admin

  1. Select the Login button. The Login page is displayed.

  2. Select the Forgot your Password? link below the login button.

  3. The Recurring Payments (FuturePay)Password Reminder page is displayed.

  4. Select one of either your Agreement ID, user-name or a Transaction ID (the unique numerical reference from a payment that has been processed as part of your Agreement) from the first drop-down list. Enter the corresponding Agreement ID/ user-name or Transaction ID in the adjacent field.

  5. Enter your email address (the one registered under your agreement), then select Send Reminder.

  6. You will receive an automatic email almost immediately with your new login details.

    Please note: It can take up to 30 minutes for your new password to become live on the system.

  7. You can now return to the Shopper Management System login page and enter your new details.

We strongly advise you to change your login details to something easy for you to remember and to register a challenge question and response when you first log in to the Shopper Management System. For more information, please refer to Change your Login Details.

Unable to Reset your Password?

If you have changed your email address and need to update your details in order to reset your username and/ or password, please contact the online store directly. You should find the online store’s contact details on their website, the store purchase receipt, and on the WorldPay transaction confirmation. The online store will be able to search for your agreement on our system using your name, your post code or the email address used to set up the agreement. They can then update your contact details so that your new login details will be sent to your new email address.

Your Information

Access to your personal information is restricted by the username and password. Your username and password are known only to you and we do not advise you make this information available to anyone else.

WorldPay will not ask you for your user-name and password under any circumstances.

WorldPay stores the details of each transaction made via our customers for three years, for audit purposes, even if your agreement has subsequently been cancelled. Your details are held in a secure environment and cannot be accessed by anyone but you (via your Shopper Management System login).