WorldPay's recurring payment service, FuturePay, enables our customers to make online arrangements with their shoppers, like Standing Orders and Direct Debits, but by debiting funds from their card, rather than from their Bank account.
Recurring payment agreements are usually created by our customers to debit a shopper's card on a regular or repeat basis to obtain payment for ongoing subscriptions and memberships, or payment by instalment for the products/services they sell through their online store.
If you have set up a recurring payment agreement with one of our customers, you can use our Shopper Management System to manage your agreement. The Shopper Management System is an online, password protected tool that enables you to view the payments you have already made or the next payment due on your agreement, change your username/password, update your card or contact details, or cancel your agreement.
If you have a query about a recurring payment agreement, please contact the online store directly as they are responsible at all times for any queries you may have relating to the payment and fulfilment of your agreement.
You should find the online store's contact details on their website, the store purchase receipt, and on the WorldPay transaction confirmation.