If your payment has been successful, the online store will also be notified and should contact you to confirm your order, the anticipated delivery timescales and if there are any problems with supplying the goods/services you have purchased.
Authorisation of your payment does not guarantee acceptance and fulfilment of your order by the online store. The online store is responsible at all times for confirming your order has been accepted and for delivering your goods/services.
If you are in any doubt about the status of your order, please contact the online store you have ordered from directly, with the relevant details, and they will be able to advise you of your order status. Their contact details should be displayed on their website, the store purchase receipt and on the transaction confirmation email.
WorldPay is a Payment Service Provider that enables businesses with an online store to accept credit and debit card payments securely over the internet. We do not own or offer goods/services for sale other than our own payment processing services. We do not hold any order or delivery details and we are unable to process refunds or cancel transactions on behalf of the online stores who use our service.