How do I request a proof of payment for Bankouts?

You can request proof of payment by emailing support.investigations@worldpay.com with the:

  • Beneficiary Name
  • Payment currency and amount
  • Transaction date
  • Payment and/or merchant reference

When we have internal access to the proof of payment, we try to provide this on the same working day, but it may take up to 3 working days.

If we need to contact our external provider, it may take up to 5 working days.