How can I return or reverse a Bankin payment?

Once a Bankin payment has been made into our account, we are unable to return or reverse the payment. To send the funds back to the original sender, you need to instruct a Bankout payment or Bankin refund. Unlike acquiring, you can’t reverse a payment once it’s been made.

If the Bankin funds haven't been automatically applied to your WPAP account and have been held in our 'unapplied queue', the investigations team will apply these funds to your WPAP account in order for you to initiate a Bankout payment back to the original sender.